Service Advisor

Skills:

Automotive Knowledge, Customer Service, Service Scheduling, Problem Solving, CRM Software, Vehicle Inspection,

Company Overview

Group Landmark is India's leading automobile dealership network in the premium and luxury segment, operating 112 advanced facilities across 32 cities and 8 states. With a workforce of more than 5,000 employees and headquartered in Surat, the company is dedicated to delivering exceptional automotive services. Visit the company website at https://www.grouplandmark.in/.

Job Overview

The Service Advisor role at Group Landmark is a full-time, mid-level position based in Rajkot. This role requires candidates to have 4 to 6 years of relevant work experience. The Service Advisor acts as an essential liaison between customers and the service department, ensuring service excellence and customer satisfaction within a premium automotive environment.

Qualifications And Skills

• Automotive Knowledge (Mandatory skill) including familiarity with mechanical and electrical components and the ability to provide detailed technical advice to customers.
• Customer Service skills to foster positive customer experiences and ensure efficient resolution of all client queries and concerns during service appointments.
• Service Scheduling competency to effectively coordinate, manage, and optimize daily vehicle service appointments to maintain smooth workflow and productivity.
• Problem Solving proficiency to assess issues quickly, develop actionable solutions, and resolve any service-related challenges with vehicles or customer satisfaction.
• Experience using CRM Software to document interactions, track work orders, and maintain comprehensive and accurate customer service records.
• Ability to conduct thorough Vehicle Inspection and identify maintenance and repair requirements, ensuring transparent communication with customers.
• Strong interpersonal communication skills for clear and empathetic interactions with clients, team members, and technical staff alike.
• Organizational and multitasking abilities to handle multiple service requests concurrently while ensuring all administrative tasks are accurately completed.
  

Roles And Responsibilities

• Serve as the first point of contact for customers, greeting them and understanding their vehicle service needs with professionalism and courtesy.
• Accurately document customer concerns and vehicle issues, ensuring all required information for vehicle inspection and repair is captured.
• Schedule and manage vehicle service appointments, balancing customer demands with workshop capacity and workflow efficiency.
• Coordinate with technical staff to facilitate timely and high-quality repairs or maintenance work for all incoming vehicles.
• Provide detailed explanations of recommended and completed work to customers, ensuring transparency and building trust in service processes.
• Utilize CRM tools to maintain accurate records of customer interactions, work orders, estimates, and service history.
• Monitor service progress, manage follow-ups, and relay status updates to consumers to ensure a responsive and customer-focused experience.
• Handle customer inquiries, complaints, or escalations promptly while maintaining Group Landmarks commitment to service excellence.