1 - 4 years

2 - 4 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a motivated and customer-oriented Service Advisor to join our team. The ideal candidate will play a critical role in providing exceptional service to our clients, guiding them through their service experience and ensuring their needs are met.

Responsibilities

  • Greet and assist customers in a professional manner.
  • Evaluate customer needs and recommend appropriate services or repairs.
  • Prepare and present detailed service estimates to customers.
  • Coordinate with technicians to ensure timely service delivery.
  • Follow up with customers regarding service completion and satisfaction.
  • Maintain accurate records of services provided and customer interactions.
  • Handle customer complaints and resolve issues effectively.

Skills and Qualifications

  • 1-4 years of experience in a customer service role, preferably in the automotive industry.
  • Strong communication and interpersonal skills.
  • Basic understanding of automotive service and repair processes.
  • Proficiency in using computer systems and software for service management.
  • Ability to work in a fast-paced environment and manage multiple tasks effectively.
  • Customer-focused attitude with a commitment to providing excellent service.

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