Service Advisor (automotive)

Work Location :- Hyderabad - Medichal

Department: Service & Operations

Reports To: Service - Head

Job Profile:

Job Profile: Oversee day-to-day service operation for the entire western region,

manpower allocation,

coordination with R&D and plant for timely resolution of customer queries and complaints.

RCA, service campaigns, warranty claims and service reports.

Key Responsibilities:

1. Service Operations & Performance

• Oversee service branches and ensure smooth operations.
• Monitor KPIs such as turnaround time, service quality, and customer feedback.
• Implement process improvements to enhance efficiency.

2. Customer Satisfaction & Relationship Management

• Ensure high-quality service delivery and resolve escalated customer complaints.
• Develop customer engagement strategies to improve retention.
• Conduct service audits and implement corrective actions.

3. Team Leadership & Development

• Lead, mentor, and train service managers & technicians.
• Conduct performance evaluations and set improvement goals.
• Foster a collaborative work environment to boost productivity.

4. Compliance & Reporting

• Ensure adherence to company policies, safety regulations, and industry standards.
• Prepare monthly reports on service performance and customer satisfaction.
• Coordinate with cross-functional teams (sales, marketing, and technical support).

5. Business Growth & Strategy

• Identify opportunities for service expansion and revenue growth.
• Collaborate with dealerships to enhance service offerings.
• Implement cost-effective solutions to optimize operations

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Work Location: In person