Server Support Analyst

Must have exp 4+ Years experience.

Job location: Pune (Hybrid)

Role Objective

The successful candidate will be performing 2nd line server & storage-based support, deploying/managing changes and building/re-building servers that support Next’s eCommerce environment and managing mid-size projects.

The role includes, but is not limited to, proactive monitoring, 2nd line fault diagnosis and resolution, rebuilds and upgrades to existing servers and systems, managing and deploying changes to servers, anti-virus deployment and monitoring, designing, and producing management reports for server/storage health/capacity management and managing server security.

Responsibilities:

• Windows 2008/2012/2016 Server, Linux Servers, clustering technologies, VMWare, Hyper-V, Microsoft Systems SCCM/SCOM, TCP/IP, Microsoft SQL Server, IIS 7/8, PowerShell Scripting or VB Scripting and Altiris Deployment Server
• Demonstrate excellent problem resolution skills using intelligent qualified troubleshooting techniques, using a variety of internal and external resources.
• Good communication skills to liaise with UK Technical teams via phone, email and chat in a professional, efficient and clear manner.
• Can work with other technical teams to understand both business and functional impact.
• Have experience in managing small projects, displaying a methodical and logical approach to prioritizing, and organizing projects in line with business requirements.
• Self-motivating with the ability to identify and define development requirements.
• Can work on own initiative and priorities in a fast-moving environment.
• Work well as a member of a team whilst adhering to and promoting team standards.
• Understand and use change, incident, and request management.
• Produce documentation to a high standard and be proactive in knowledge transfer to colleagues and operational teams.
• Benchmarking and monitoring system performance to proactively manage server/storage estate.
• Provide regular reporting to senior management team. Keep the management team informed of major issues and concerns.
• Flexible to Overtime requests

Desirable:

• Understanding and experience of working for a Retail company specifically for IT - eCommerce Server Support
• Previous server/infrastructure experience in an operational environment

Essential:

• Proven track record in a technical environment
• Industry recognized qualifications such as MCP, MCSE advantageous
• Experience working with change, request, problem, and incident management.
• Technical Skills:
• Proven practical expertise with common server technologies such as Windows Servers, DNS, DHCP, TCP/IP, IIS
• Proven practical expertise on Virtualization platform – VMware, Hyper-V
• Proven practical expertise with Systems Center Products - SCOM/SCCM
• Proven practical expertise with storage solutions (SAN/NAS) – XIV
• Proven practical expertise with Scripting – PowerShell/VB
• Proven practical expertise with any software/application deployment software – Altiris.
• Basic practical hands-on Linux server administrator
• Basic Understanding of cloud computing - Azure/AWS
• Basic understanding on SQL Administration – Installation/Configuration/User Management