Server Management

Job Description

We help the world run better . Summary SAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations Basis technology unit is responsible for 24x7 Application support and services along with adopting the newer technology and automation to ease the day-to-day operations EXPECTATIONS AND TASKS As Operations specialist you are responsible for: Ensuring Day to Day quality service delivery Defining and tracking various service KPI and SLA s Deescalating the running escalations Working towards automating various day to day operational tasks Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA Handling the OnCall duty Process improvement on the daily operational activities Driving the projects and programs Able to coordinate and orchestrate the work between the teams Strong collaboration with other units within and outside ECS units Required Skills 8+ year work experience in Basis administration 2+ year experience in SQL database technical support 5+ years experience in service delivery in global teams Experience in System Upgrade, Add-On Installation and handling the SSL certificates. Experience in handling the Managed Service Delivery model. Managing the operations and 24/7 delivery unit Understanding and working experience in SLA/KPI tracking Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis Understanding of hyperscalers concepts Working experience in a global team with 24/7 support De-escalation experience on IT incidents and requests Management of multiple activities requiring cross team coordination Nice to have ITIL Certification Project management experience Executive reporting experience Able to communicate successfully at different levels of the organization ABOUT THE TEAM Current team size of 25 people Global team spread across India, Germany and Mexico Diverse and different level of expertise in the team Combination of Technical and Operational delivery experts #SAPECSCareers #ITT2 Bring out your best SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for . Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 426445 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 426445 Posted Date: Jun 13, 2025 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location: