SEO Customer Success Manager

Screening Step (Mandatory):

Please record a 2–3 minute Loom or selfie video and paste the link in your response.

In your video, tell us:

• Who you are
• Your experience with SEO and client management
• Why you’re the right fit for this role

You can use Loom, Google Drive, or upload to YouTube (unlisted).

Applications without a video will not be considered.

Job Title:

Account Manager / Customer Success Manager – SEO Agency (Remote)

Company:

Alventra Marketing (Local SEO Agency)

Location:

Remote (India-based candidates preferred)

Working Hours:

3 PM – 12 AM IST (Evening shift with overlap for US clients)

Employment Type:

Full-time Contractual (Remote)

Salary:

₹4.5 LPA

About Us:

Alventra Marketing is a high-performance Local SEO agency helping US-based businesses dominate Google and generate qualified leads. We move fast, work smart, and don’t tolerate sloppy execution or robotic communication. If you’re a self-starter who thrives on ownership and clear outcomes — this is for you.

About the Role:

proactive, sharp, and client-obsessed

• Be the primary point of contact for our clients
• Own the communication and follow-up process
• Coordinate seamlessly with our internal SEO team
• Keep clients happy, informed, and retained

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Key Responsibilities:

• Manage communication with clients via Slack, Email, and WhatsApp
• Share timely updates, reports, and

  Loom video explainers

  (with good camera + lighting)
• Ensure client requests are clearly conveyed to the SEO team and completed on time
• Handle onboarding, ongoing relationship management, and conflict resolution
• Keep projects on track without needing reminders
• Escalate stuck clients early and handle ghosting with tact and confidence
• Follow all SOPs and internal workflows precisely

Requirements:

• 3+ years SEO experience

  , ideally in an agency environment

• Fluent in English

  (written + spoken) — must write clear, confident, human-sounding messages
• Comfortable on video — good webcam, clean background, proper lighting
• Highly organized, detail-oriented, and able to manage 10+ clients at once
• Prior experience with US-based clients
• Familiarity with tools like Ahrefs, Google Data Studio, ClickUp, Trello, etc.

This Role Is NOT for You If You:

• Need micromanagement or constant follow-ups
• Have poor email or Slack etiquette
• Don’t speak up when clients ghost or stall
• Use your phone webcam in dark rooms for meetings
• Don’t take ownership of your accounts like a true Account Manager

Perks:

• 100% Remote
• Performance bonuses
• Fast-growing company with leadership opportunities
• Work with a global client base that values real results