SEO Customer Success Manager

This is not a generic Client Success role - we are looking for someone who has 3+ years of hands-on SEO experience and loves talking to clients.

How to Apply

Step 1: Send a 60–90 sec Loom video introducing yourself — tell us:

• Your SEO background & favorite SEO win
• Why you’d be a great fit for this role

Step 2: Email your Loom link to vartika@alventramarketing.com

(CC: sarvesh@alventramarketing.com & mani@alventramarketing.com) with the subject:

SEO CSM Application – [Your Name]

📌 Applications without Loom video + SEO experience will not be considered.

If you can confidently discuss keyword rankings, backlinks, and technical SEO wins, and you enjoy being the bridge between clients and the SEO team, this role is for you.

You’ll be the friendly face of our agency for 30+ clients, ensuring they feel informed, heard, and excited about their SEO growth.

Key Responsibilities

Client Communication & Relationship Management

• Communicate with clients daily via WhatsApp, Slack, or Email.
• Ensure no client goes 48+ hours without hearing from us — even if it’s just a check-in.
• Send structured M-W-F updates to clients, highlighting SEO progress, rankings, and wins.
• Respond to all client/team messages within 10 minutes during shift hours (acknowledgment counts).
• Maintain a friendly, empathetic, and professional tone in every message.

Video Updates (Loom)

• Send weekly Loom videos summarizing SEO progress, wins, and next steps.
• Record and send monthly performance review Looms, walking clients through reports.
• Keep videos clear, structured, and confident (no rambling).

Client Onboarding

• Share welcome email, collect logins/access, and set clear timelines.
• Schedule onboarding calls and walk clients through deliverables.

Internal Coordination

• Communicate client requests clearly to the SEO team and follow up until completed.
• Maintain tracker for:
• Updates sent
• Looms shared
• Follow-ups pending
• Client concerns or red flags

Proactivity & Ownership

• Act as the “Client Happiness Manager” - spot early signs of disengagement.
• Suggest improvements to communication, reporting, and processes.
• Ensure weekly & monthly Looms and reports are delivered on time.

What We’re Looking For

✅ Mandatory: 3+ years of SEO experience - you must understand on-page SEO, backlinks, content optimization, and GSC reports.

✅ Excellent written & spoken English — clear and confident communicator.

✅ Strong organizational skills — can manage 20+ client accounts without missing updates.

✅ Tech-savvy (Slack, WhatsApp Web, Google Sheets, Loom, Ahrefs/SEMrush).

✅ Empathetic, proactive, and solution-oriented — keeps clients happy.

Why Join Us

• Work 100% remote from anywhere in India.
• Be part of a fast-growing, results-driven SEO agency.
• Work directly with international clients and leadership.
• Supportive team, structured systems, and real career growth.