Senior Voice Engineer

Position Purpose

The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain. Help and support BAU team for any critical incident or task, interact with architecture team for designing IT Infrastructure.

Responsibilities

Direct Responsibilities

• Technical Hands-on experience\expertise on Cisco Voice Solution Products Cisco CUCM, Cisco Unity Connection,
• Cisco Voice Gateways (ISR 4K), Cisco UCCX.
• Responsible for IP Telephony L2 & L3 troubleshooting and BAU tasks to be carried out in operations.
• Experience in Session Border Controllers (Oracle SBC) or AudioCodes\ Ribbons - good to have.
• Strong understating and troubleshooting of SIP Protocols, MGCP \ SCCP protocols.
• Experience in implementing and troubleshooting call routing related issues.
• Troubleshooting call routing and integration issues using CUCM logs, Gateways debugs.
• Responsible and Provide support for Level 1 and Level 2 Incidents and Complex troubleshooting as well as BAU activities.
• Supporting AV / VC Setup & coordinating with Vendor for necessary support & resolution
• Supporting other 3rd Party applications, like Digital Signage, Imagicle, Wallboard in Voice Domain
• Obsolesce Management & follow necessary Process to ensure strengthening of Infrastructure.
• Vulnerability Management and finding remediation in Voice Devices.
• Assists the Team Leads/Delivery Manager in maintaining SLA adherence.
• Proposes solution alternatives, provide impact analysis for any technical changes.
• Translates high level objectives into low level work modules and tasks.
• Good understanding of TCP IP concepts and protocols such as DHCP DNS TFTP NTP and LDAP
• Collaborating with Global teams based on the requirements.
• Coordinating with external vendors and partners for issue resolution.
• Design and work on process for efficiency perspective.

Competencies (Technical)

• Working experience on Cisco IP Telephony, Call manager, Unity, Voice gateways, PRI connectivity, Cisco VC
• Session Border Controllers - Oracle SBC’s , SIP Trunk and Protocols.
• Strong knowledge of Video Servers (Expressway)
• Strong knowledge Video devices (Cisco kit, Room Bar, EQ etc)
• Knowledge of IPC Unigy, Verba and Nice NTR recording
• Technical knowledge of Network and Telecom infrastructure.
• Knowledge on Traffic analysis tools: Solarwinds, Netflow, ZABBIX and Wireshark.
• ITIL and Change Management experience
• SOP creation, OPC, other business supporting documentation.
• Supporting IPC Unigy, Verba and Nice NTR recording
• Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark
• Document preparation and process improvement in BAU.
• Familiarity with Cisco TAC, Other Vendors Support Escalation and debugging.
• Voice Security Certificates knowledge and Its renewal process