Senior Visa Consultant

Job Description

Location: Bengaluru, India About Benchmark Incentive & Leisure Travels Pvt. Ltd.: Benchmark Incentive & Leisure Travels is a premier travel organization with over two decades of experience in creating bespoke travel and MICE (Meetings, Incentives, Conferences, and Exhibitions) experiences. We pride ourselves on our commitment to quality, integrity, and unparalleled customer service. As we continue to expand our global footprint, we are looking for a dedicated and knowledgeable Visa Consultant to join our team and uphold our standard of excellence. Job Summary: We are seeking a highly motivated and experienced Senior Visa Consultant to join our dynamic team. The ideal candidate will possess comprehensive knowledge and proven experience in handling tourist and business visa applications for a wide range of countries, including the USA, UK, Schengen region, South Korea, Australia, New Zealand, China, South Africa, and Canada. This role is critical to ensuring a smooth and seamless travel experience for our corporate and leisure clients. Key Responsibilities: Client Consultation: Conduct detailed consultations with clients to understand their travel itineraries and business needs, assess their eligibility for various visa categories, and provide accurate information on the required documentation and application process. End-to-End Case Management: Oversee the entire visa application process from inception to completion. This includes assisting clients in accurately filling out application forms, compiling all necessary supporting documents, and ensuring all submissions are complete and meet the specific requirements of each countrys consulate or embassy. Meticulous Documentation: Carefully review all client-provided documents for accuracy, authenticity, and compliance with the latest visa regulations to minimize the risk of delays or rejections. Process Guidance: Provide clear and concise instructions to clients regarding visa fee payments, scheduling biometric appointments, and navigating any other steps in the application timeline. Regulatory Expertise: Continuously monitor and stay updated on the latest changes in visa policies, procedures, and documentation requirements for all specified countries to ensure compliance and provide up-to-date advice. Client Relationship Management: Build and maintain strong relationships with our valued clients by providing timely updates on their application status and addressing any queries or concerns with the utmost professionalism and empathy. Liaison & Coordination: Act as the primary point of contact between clients, internal teams, and visa application centers or consulates as required. Qualifications and Skills: Minimum Experience: 3-5 years of hands-on experience as a Visa Consultant is essential. Country Expertise: Demonstrable, in-depth knowledge of handling tourist and business visas for the US, UK, Schengen, South Korea, Australia, New Zealand, China, South Africa, and Canada. Educational Background: A Bachelors degree is preferred. A degree in a travel or tourism-related field is a plus. Communication Skills: Excellent verbal and written communication skills in English. Organizational Skills: Strong organizational and time-management skills with the ability to manage multiple client cases simultaneously and meet strict deadlines. Attention to Detail: A keen eye for detail is crucial for this role to ensure application accuracy. Customer-Centric Mindset: A proven ability to provide exceptional customer service and work effectively in a team environment. Tech Savvy: Proficient in using computers, online visa application portals, and standard office software (MS Office). What We Offer at Benchmark: A competitive salary and attractive incentive structure. A professional, supportive, and growth-oriented work environment. The opportunity to be part of a leading name in the travel industry. Opportunities for career advancement. How to Apply: If you have a passion for travel and the expertise to match, we would love to hear from you. Please submit your detailed resume and a cover letter outlining your relevant experience to [email protected] with the subject line: "Application for Senior Visa Consultant" .