Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose:
The Head of IT Infrastructure is a strategic leadership role responsible for overseeing the design, implementation, and management of the bank s IT infrastructure, including data centres, cloud services, network systems, branch IT infrastructure, and Information Security Risk Management. The role ensures high availability, scalability, security, and efficiency of IT systems across 500+ branches in India while aligning with global IT standards and regulatory requirements.
Key Responsibilities:
- IT Infrastructure Strategy & Leadership
- Define and execute the IT infrastructure roadmap in alignment with business objectives and digital transformation initiatives.
- Lead a large team of IT professionals across infrastructure, security, and operations.
- Ensure cost-effective, scalable, and high-performance IT infrastructure solutions.
- Data Center & Cloud Management
- Oversee the design, implementation, and management of on-premise data centers, hybrid cloud, and multi-cloud strategies.
- Ensure 24/7 availability, disaster recovery, and business continuity planning.
- Optimize data center operations for efficiency, security, and compliance (RBI, SEBI, ISO 27001, etc.).
- To oversee multiple projects and manage Pivot Cloud, comprising over 1200 servers and a team of 100 members, including contractors and direct employees
- Branch IT Infrastructure
- Manage the deployment, maintenance, and support of IT infrastructure across 500+ branches.
- Ensure seamless connectivity, network security, and digital banking capabilities at branch locations.
- Drive automation and standardization of branch IT systems for operational efficiency.
- Information Security & Risk Management
- Strengthen cybersecurity posture by implementing robust security frameworks (NIST, CIS, RBI guidelines).
- Oversee vulnerability assessments, penetration testing, and security audits.
- Ensure compliance with regulatory requirements (RBI, DPDPA, IT Act, etc.) and mitigate IT risks.
- Network & Enterprise Systems
- Manage enterprise-wide network architecture (SD-WAN, MPLS, VPN, Zero Trust) and IT operations.
- Lead infrastructure modernization initiatives (software-defined infrastructure, automation, AIOps).
- Partner with vendors, regulators, and internal stakeholders for seamless IT service delivery.
- Budget & Vendor Management
- Develop and manage the IT infrastructure budget, ensuring cost optimization.
- Evaluate and manage third-party vendors, cloud providers, and outsourcing partners.
Requirements
Education: Bachelor s or master s degree in computer science, IT, or related field. Certifications like CISM, CISSP, ITIL, TOGAF, or cloud certifications (AWS/Azure/GCP) are preferred.
Experience: 20+ years in IT infrastructure leadership, with at least 8-10 years in banking/financial services.
Technical Expertise:
- Strong knowledge of data center operations, cloud technologies, and network security.
- Experience in managing large-scale IT infrastructure for distributed branch networks.
- In-depth understanding of RBI cybersecurity guidelines and financial sector compliance.
- Leadership Skills: Proven ability to lead large teams, influence stakeholders, and drive digital transformation.
Key Competencies:
- Strategic thinking & innovation
- Risk management & regulatory compliance
- Vendor & stakeholder management
- Strong decision-making & problem-solving skills
- Excellent communication & leadership
