Job Title : IT Support Manager Location : Lucknow (Only candidates based in Lucknow or willing to relocate will be preferred) Employment Type : Full Time Experience Required : 8+ Years (including experience managing IT support teams) Education : Associate or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience) We’re looking for an IT Support Manager to lead our support team and ensure seamless, high-quality technical assistance across the organization. Key Roles and Responsibilities : 1. Lead and mentor a team of IT Support Desk Engineers 2. Ensure timely and efficient technical support via phone, email, chat, and in person 3. Oversee troubleshooting of hardware, software, and network issues 4. Manage installations, configurations, and updates of operating systems & applications 5. Review and improve documentation in ticketing systems (ServiceNow, JIRA, Zendesk, etc.) 6. Uphold IT best practices and enforce security policies across teams 7. Handle escalations and ensure prompt resolution of complex technical issues 8. Manage hardware inventory, device imaging, and IT asset lifecycle 9. Support and guide the team in basic network troubleshooting (Wi-Fi, VPN, IP configurations) Technical Expertise Required : 1. Proficient in troubleshooting Windows, macOS, and Linux environments 2. Experienced with Microsoft 365, Google Workspace, Outlook, Teams 3. Strong knowledge of Active Directory, account and access management 4. Solid understanding of networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) 5. Familiar with enterprise ticketing tools (ServiceNow, JIRA, Freshdesk, Zendesk) 6. Skilled in remote support platforms like TeamViewer, AnyDesk, RDP Leadership & Soft Skills : 1. Excellent English communication skills — both verbal and written (mandatory) 2. Strong team leadership and customer service orientation 3. Proven ability to manage and prioritize a high volume of support requests 4. Analytical, with solid problem-solving capabilities 5. Ownership mindset with a focus on continuous improvement 6. Flexible to work in fast-paced environments with rotating shifts (including nights & weekends) Interested candidates can apply by sharing their resumes at aditi.malpani@triconitsolutions.com
Responsibilities: *Assist with daily tasks, processes, and procedures related to US operations *Collaborate with team members * Communicate effectively with stakeholders * Analyze data and solve problems * Work hard and meet deadlines
Job Title : Data Engineer Experience : 6+ Years Location : Pune Work Mode : Work From Office (WFO) Employment Type : Full-Time Job Profile : We are looking for an experienced and proactive Data Engineer to lead and manage critical data infrastructure that powers our products and analytics. The selected candidate will be responsible for designing and scaling high-performance data pipelines and models across both our Data Lake and Data Warehouse environments. This role focuses on improving the reliability , scalability , and automation of our data systems to ensure high-quality, trustworthy data delivery across the organization. Skill Set Required : ETL Orchestration and workflows (Airflow) Programming Python / Kotlin / Scala Streaming Kafka / Flink / Spark Database, Data Modelling, Performance Tuning, Querying SQL & Presto Data Lake / Warehouse Snowflake Roles & Responsibilities : Own critical data systems that support multiple products/teams Develop, implement, and enforce best practices for data infrastructure and automation Design, develop, and implement large-scale, high-volume, high-performance data models and pipelines for Data Lake and Data Warehouse Improve the reliability and scalability of ingestion, data processing, ETLs, reporting tools, and data ecosystem services Manage a portfolio of data pipelines that deliver high-quality, trustworthy data Other Specifications : 5+ years experience working in data platform and data engineering or a similar role Proficiency in programming languages such as Python, Kotlin, or Scala 5+ years of experience in ETL orchestration and workflow management tools like Airflow Expert in database fundamentals, SQL, data reliability practices, and distributed computing 5+ years of experience with distributed data/similar ecosystem (Spark, Presto) and streaming technologies (Kafka, Flink, Spark Streaming) Excellent communication skills and experience working with both technical and non-technical teams Knowledge of reporting tools Comfortable working in a fast-paced environment, self-starter, and self-organizing
Job Title: Senior Business Intelligence Engineer ( Preferred Candidates : Professionals currently residing in or willing to relocate to Hyderabad or Pune . ) Experience : 7+ Years Location : Hyderabad & Pune Employment Type : Full-Time Work Mode : Onsite Job Summary : We are seeking a proactive and experienced Senior Business Intelligence Engineer professional with 7+ years of expertise in providing data-driven strategic business solutions . The ideal candidate will have a strong background in data analysis , team leadership , and project management , with a proven track record of solving descriptive, inquisitive, and prescriptive analytics problems. Key Responsibilities : Lead and manage a team of data analysts to design, analyze, measure, and deploy multiple campaigns. Develop and enhance reports to summarize key business metrics and provide strategic insights. Automate processes to reduce manual intervention and improve efficiency. Conduct SQL training sessions and mentor team members to enhance their technical and analytical skills. Create frameworks and statistical models to support business decisions and campaign rollouts. Develop and maintain dashboards and data visualizations to track and analyze key performance indicators (KPIs). Collaborate with stakeholders to understand business needs and deliver actionable insights. Manage vendor relationships and develop tools to streamline vendor management processes. Required Skills : Proficiency in SQL, Python, Tableau, Power BI, Looker, Jupyter Notebook, GCP (Google Cloud Platform), Microsoft Excel, and PowerPoint . Strong understanding of statistical concepts and techniques, including hypothesis testing, A/B testing, regression analysis, and clustering . Experience with data visualization and reporting tools . Excellent project management and business communication skills. Ability to lead and mentor a team, fostering a collaborative and growth-oriented environment.