Senior Vice President

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It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

What Youll Do

• Work closely with business stakeholders and SMEs to investigate and shape key initiatives to improve customer experience in relation to ECOM onboarding and customer profile management services. Create and champion a product/feature vision that is aligned to customer/banker needs and clearly articulates the what and the why of anything we do
• Elicit and breakdown needs/ideas into epics, features and/or user stories, and partner with business analysts to elaborate and document clear and detailed requirements and acceptance criteria that trace back to the business need(s) and align to the ECOM strategic roadmap; in addition, define clear measures of success
• Partner closely with NAB Technology teams, business teams and technology vendors to shape appropriate solutions to meet requirements, all the while considering options for rapid and incremental releases of business value
• Fully immerse and embed with NAB Technology squads supporting ECOM initiatives, to ensure squad delivery velocity is maximised and features are appropriately and regularly sequenced and prioritised
• Represent the voice of the customer and build strong relationships with key business stakeholders, clearly communicating the ECOM vision/objectives/commitments, to help bring alignment of our initiatives with other domains.
• Consider the broader application of the product/feature in the NAB ecosystem, and identify opportunities for re-use/adaptation that benefits the enterprise and influences prioritisation
• Be an expert in the product, speaking confidently to its use and application; in addition, the role will be cognisant of broader product applications across industry/market that may be of relevance to the solutions NAB introduces
• Be flexible to changing demands and priorities, and will drive outcomes in a fast-paced, dynamic environment
• The Enterprise Customer Onboarding Mastering (ECOM) Domain provides best in class customer onboarding and ensures customer profiles are complete, accurate and connected to all other Digital and Banker systems in the bank.
• ECOM has a significant delivery roadmap to build these new capabilities, while the Domain is also rapidly evolving to manage and optimise BAU services and pursue next horizon opportunities aligned to the 3-year strategic plan.

What Youll Bring

Experience

• 15+ years as a product owner, preferably in a large bank/finance-based business
• In-depth understanding of financial products, processes and systems
• Creativity and simplifying complex processes and issues, problem solving and data-driven decision making
• Extensive experience working in an Agile delivery environment and familiarity with HCD techniques
• Ability to communicate a product vision to key stakeholders and teams, developing it into a shaped backlog of key features, user stories and goals for individual sprints
• Comfortable playing a leadership role, including facilitating workshops with cross-functional business and IT teams through the discovery, development and operational usage stages of change
• Ability to innovate, adapt and grasp new skills and content
• Ability to work closely with key stakeholders and build collaborative partnerships
• Experience delivering into large scale Operations teams
• Large scale transformational change experience - people, process and technology

Non essential

Understanding of AML/CTF and Sanctions regulatory frameworks highly regardedAbility to analyse and solve complex problems in a structured manner

Capabilities

• Ability to work independently and think creatively
• Customer advocacy and empathy
• Needs analysis (needs v want)
• Decision making/prioritisation (incl trade-offs)
• Communication (all forms), including translation between tech/business
• Negotiation/influencing
• Stakeholder/relationship management
• Approach to ascribing value
• Ability to lead and inspire
• Thinks broadly within defined strategies and policies to meet business needs. Adapts and determines new and innovative solutions. Clear thinking under pressure

Other capabilities

• Leadership
• Risk management
• In depth product knowledge

Qualification Requirements

• Tertiary qualified with a degree in Business and preference for post graduate qualifications
• Agile certifications preferred

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It s a huge part of what makes NAB such a special place to be.

More focus on you:

We re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here