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Conduct user research (discovery interviews, surveys, usability testing) to inform design decisions and ensure user-centric solutions.
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Collaborate with stakeholders to challenge the status quo, advocate for user s voice, and drive innovation. Strategically balance and navigate the organizational objectives while also understanding the business and user context
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Partner with product and project management teams to define user requirements, plan the project scope, and set timelines.
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Design holistic user journeys, service blueprints with systemic awareness, addressing the interdependencies (across personas, process and touchpoints) in the currents state and the desired future-state experience.
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Create interactive UX prototypes, iterating based on feedback for alignment with user needs and business goals.
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Deliver consistent, high-quality design outputs and maintaining the design language system (DLS) standards across the product portfolio.
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Facilitate cross-functional collaboration through workshops, ideation sessions, and design cocreation sessions.
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Mobilize internal and external resources, actively unblock self to meet project objectives, timelines, and quality. Balance project constraints while maintaining design excellence.
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Document design specifications, user flows, and patterns for transparent dev hand-off with development teams, ensuring the effective translation of the design into final solution.
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Perform gap analysis uncovering the delta between the design and developed versions guiding the dev teams in execution, and product teams for the next backlog.
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Elevate the project impact with clear communication, and story-telling of the design strategy, UX concept and rationale.
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Support the design team growth and development through mentorship and coaching. Contribute actively to the global design community with industry knowledge and design expertise.
Youre the right fit if:
Bachelors / Masters Degree in Interaction Design, User Experience (UX) Design, Product Design, Service design or equivalent Computer Science Engineering or equivalent.
6 years of experience as UX/Digital Product Designer handling user research and service design.
Hard Skills:
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Qualitative user research (formative/summative)
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Customer journeys/ service blueprints
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UX requirements (use cases, features,) and UX metrics etc.
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UX architecture maps (e.g. site maps) and the interaction + visual layer (e.g. Layout, Color, Typography, Icons and Images)
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Creating competitor or comparative benchmarks, e.g. mood board or opportunity maps
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UX flows (work/task flows) and UX concepts (wireframes)
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Creating experiential prototypes with UX/UI design specifications
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Using visual transitions and motion in UX
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Story-telling and Visual communication
Soft Skills:
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Curiosity, asking insightful questions, active listening, and engaging more deeply with problems (incl. empathy and self-learning).
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Ability to think in systems, deal with ambiguity and translating high complexity into experiential design statements
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Effective communication such as explaining thinking behind designs (incl. storytelling)
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Collaboration and incorporating ideas of other functions such as developers, clients, and team members (incl. design-thinking)
Tools Processes:
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UX design and prototyping tools - Figma
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Using and extending our design system (DLS)
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Software platforms and modularization
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Web and native UI technology
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Comparative and competitive analysis
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Customer journey mapping, Service blueprints
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Accessibility guidelines e.g. W3C
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Bonus: good understanding of UI technologies e.g. HTML-5
