Senior Travel Consultant

Job Description

Accountabilities: • Provide exceptional traveller care and customer services to corporate clients • Accurately complete end to end travel requirements both international and domestic travel arrangement for air, hotel, rail, request for ticketing, fares, routings and visa request for corporate travellers. • Incumbent should have good knowledge of domestic and International critical itineraries geographical knowledge is mandatory • Open to work 6 days working • Managing building relationship with VFS and embassies plus vendors in order to get timely confirmations • Co-ordinate internally with departments to ensure quick resolution for the customer to adhere SLA • Ensure latest updated policies, procedures, desk instructions are read and complied • Excellent customer service and communications skills written and verbal • Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient routings for lowest logical fares and preferred carrier usage in co-ordination with clients travel polices • Maximize the benefits of company, desktop applications and telephony to deliver superior experience to business travellers • Research and resolve client inquiries/ issues at point of sale, coach develop and mentor peers, new/ junior travel consultants • Comply with all legal and industry standards. Embrace the role of providing superior consultative value to clients versus just being an order taker • Ensure each PNR contains standard documentation and document any exceptions handled during the reservations process Experience & Skills: • Graduate. Diploma, degree in travel & tourism would be added advantage • 5+ relevant experience in travel domain • Build excellent relationship with customer groups, peers and seniors • Should be a team player and manage show alone if required • GDS experience is mandatory Galileo & Amadeus. • Knowledge of corporate travel economics and travel technology/ tools will be an added advantage