The job involves memorizing scripts for products and services, and utilizing them during calls. You will be expected to build strong relationships with customers by providing exceptional customer service, addressing inquiries, cancellations, and confirmations effectively. Identifying sales opportunities to enhance revenue for the company's product suite and upselling when appropriate will be a crucial aspect of the role. Meeting daily targets in terms of quality and quantity for both yourself and your team is essential. Accomplishing objectives related to service, productivity, and quality is a key responsibility. Maintaining a record of daily issues and the steps taken to resolve them using the call-center database will be part of your routine. Furthermore, you will be required to analyze data and insights gathered from the call center to suggest and implement process enhancements. This full-time position offers health insurance and a performance bonus. The work schedule is during day shifts, and the work location is in person. ,
Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets Seek out the appropriate contact in an organisation Generate leads and cold call prospective customers Meet with customers/clients face-to-face or over the phone Foster and develop relationships with customers, clients, partners, sponsors and donors so that you can generate repeat business as well as finding new opportunities Understand the needs of your customers and be able to respond effectively with a plan of how to meet these Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business and reach new audiences Work strategically - carrying out necessary planning in order to implement operational changes Have a good understanding of the businesses' products or services and be able to advise others about them Train members of your team, arranging external training where appropriate Discuss promotional strategy and activities with the marketing department Seek ways of improving the way the business operates Research and attend seminars, conferences and events to build your business's network and profile Keep abreast of trends and changes in the business world. Job Type: Full-time Pay: ₹22,000.00 - ₹26,000.00 per month Benefits: Commuter assistance Health insurance Work Location: In person