Senior Telesales Associate

●   Conduct regular follow-ups with new and existing clients to maintain relationships and secure repeat business. ●   Address client inquiries and provide timely updates on their orders. ●   Close inquiries coming from B2B portal like indiamart, justdial etc.. ●   Conduct field visits to prospective clients to understand their needs and present product offerings. ●   Participate in fortnightly meetings on the 2nd and 16th of every month to discuss sales strategies and progress. (As and when required or informed by the management) ●   Follow up with clients to ensure timely payments and address any payment-related issues and work towards resolving them promptly. ●   Develop and track advance visit plans to ensure efficient use of time and resources. ●   Manage CRM software to keep client information and sales activities up to date with accurately and timely data entry in the CRM system. Proficiency in CRM usage is mandatory. ●   Share and manage dispatch details with customers to keep them informed about their orders. ●   Identify and explore new business initiatives and market opportunities. ●   Participate in exhibitions and trade shows as required to showcase products and generate leads. ●   Share product samples with prospects to demonstrate product quality and features. ●   Follow up with prospects to gather feedback and address any queries. ●   Address and resolve client problems or queries regarding products or samples ●   Utilize a checklist to gather precise and comprehensive information before finalizing and processing orders. ●   Ensure proper documentation and approval for reimbursed amounts related to out of station visits or tours. ●   Engage in training sessions and seminars for continuous self-upgradation and skill enhancement. ●   Provide training and support to subordinates to enhance their skills and performance. ●   Conduct client reviews and collect feedback through various channels, including Google reviews, written testimonials, and video testimonials. ●   Adherence and following upon company’s policies and procedures.