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Jiva Ayurveda
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Senior Telecaller/Customer Care Executive

Senior Telecaller/Customer Care Executive

0 - 3 years

|

2 Lacs

Posted:6 days ago| Platform:

Apply

Skills Required

bpo customer service blended process chat support voice process complaint handling query resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle customer queries via phone calls, emails, or chats with a focus on resolving issues promptly and professionally.
Provide excellent customer service by understanding their needs, addressing concerns, and offering solutions in a timely manner.
Work closely with internal teams to resolve complex customer complaints and escalate when necessary.
Maintain accurate records of all interactions with customers using our CRM system.

Desired Candidate Profile

Strong communication skills with ability to handle high-pressure situations effectively.
Proficiency in blended processes, query resolution, voice processing, chat support, and complaint handling.
0.6-3 years of experience in BPO customer service or related field (telecalling/customer care).
Share your CV to 8527043535 (Abhishek) and call

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Healthcare

New Delhi

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