Senior Telecaller

1. Job Summary

The Telecaller is responsible for making outbound calls to prospective customers/students, handling inbound inquiries, providing information about products or services, and converting leads into sales or appointments. The role requires strong communication skills, persistence, and a customer-focused approach.

2. Key ResponsibilitiesA. Calling & Lead Management

• Make outbound calls to prospective customers/leads provided by the company.
• Handle inbound calls and respond to customer queries with accurate information.
• Generate interest, qualify leads, and schedule appointments or follow-ups.
• Maintain call logs and update CRM/Excel sheets regularly.

B. Communication & Customer Handling

• Explain products/services, pricing, features, and benefits clearly.
• Understand customer needs and recommend suitable solutions.
• Build rapport and maintain a positive relationship with customers.
• Follow up on leads to ensure maximum conversion.

C. Sales / Conversion

• Meet daily and monthly calling targets.
• Convert qualified leads into sales, registrations, or appointments (as per business requirement).
• Achieve individual and team targets consistently.

D. Documentation & Reporting

• Maintain accurate records of calls, inquiries, and lead status.
• Prepare daily/weekly reports for supervisors.
• Ensure all customer information is kept confidential.

3. Qualifications & SkillsEducation

Graduation preferred.

Experience

• 1–2 years of experience in telesales/telecalling/customer service (freshers can apply).

Skills Required

• Excellent verbal communication in Hindi/English (or regional language if applicable).
• Good listening and convincing skills.
• Basic computer knowledge (MS Office, CRM use).
• Positive attitude, patience, and ability to work under pressure.

4. Key Competencies

• Customer-centric approach
• Persuasion and negotiation
• Time management
• Problem-solving
• Target-driven mindset

Job Type: Full-time

Pay: ₹8,539.59 - ₹15,000.00 per month

Work Location: In person