Senior Technical Writer

Job Description

Project role : Senior Technical Writer Work experiences : 6 to 10+years. Work location : Delhi/ Mumbai Mode of work : Remote Must have skills : Madcap Flare/Centra, Confluence, Job overview : The Technical Writer role involves tasks such as writing conceptual overviews and procedures, reading and writing example code, or updating help center queries and FAQs. They are a key link between engineers, marketing associates, developer advocates, as well as all the external users and developers. Job Responsibilities: Develop a range of educational resources, from effective product documentation to engaging and interactive online training materials. Identify new ways to improve the customer experience as it relates to their integration and operation of our products and services, with a focus on technical documentation and other associated resources. Creates top-notch, detailed, and precise documentation that is centered around the user. Has a combination of excellent communication abilities, a positive mindset, and an enthusiasm for mastering new tools and technologies. Is self-motivated and resourceful, capable of working independently with little assistance. Can resolve problems with publishing tools independently, without needing help from other team members. Has the ability to work efficiently and handle pressure effectively. Technical Skills: Working knowledge of Jira and Confluence, or similar platforms Working knowledge at least two or three of the following: Documentation tools: Madcap Flare/Central, Microsoft Office, Confluenc / eLearning tools: Articulate, Camtasia Show more Show less