Senior Technical Sales Specialist

Location:

Employment Type:

Shifts:

About the Role

customer-focused Technical Support Sales Agent

If you’re skilled in troubleshooting, passionate about tech, and confident in sales conversations, this is the perfect opportunity to grow your career in a fast-paced, performance-driven environment.

Key Responsibilities

• Handle inbound calls for computer setup, troubleshooting, driver installation, connectivity, and related issues.
• Conduct outbound follow-up calls to offer solutions, promote products/services, and close sales.
• Diagnose and resolve technical issues efficiently with clear, step-by-step guidance.
• Promote and sell extended warranties, service plans, ink subscriptions, and related accessories.
• Build trust with customers by understanding their needs and offering tailored solutions.
• Record customer interactions accurately in CRM systems or internal platforms.
• Achieve daily/weekly performance goals — including resolution time, sales conversions, and customer satisfaction.
• Stay updated on latest models, software, and troubleshooting methods.
• Ensure compliance with company policies and TCPA regulations for outbound calling in the USA.

Requirements

• Minimum

  2 years of experience

  in technical support or sales (preferably both).
• Strong knowledge of computer hardware/software and troubleshooting techniques.
• Excellent

  English communication skills

  (verbal & written); bilingual

  French

  is a plus.
• Ability to multitask, manage time effectively, and work both independently and in teams.
• Proficient with CRM systems, remote support tools, and call center software.
• Willingness to work flexible shifts aligned with

  USA/Canada time zones

  .

Preferred Qualifications

• Experience in a

  call center or BPO

  handling US/Canada clients.
• Prior

  sales training or certification

  .
• Familiarity with

  remote desktop tools

  and troubleshooting

  Windows/macOS

  systems.

Compensation & Benefits

• Competitive

  base salary + commission/incentives

  on sales.
• Paid training and continuous learning opportunities.
• Flexible

  work-from-home

  options (where applicable).
• Health and wellness benefits (per company policy).
• Clear growth path within technical support and sales divisions.