Job Description: As an Area Sales Specialist located in New Delhi, you will be responsible for communicating with customers, providing excellent customer service, conducting sales activities, delivering training sessions, and overseeing sales operations. Your role will involve utilizing your communication and customer service skills, sales and sales management expertise, training abilities, and strong interpersonal and relationship-building capabilities to drive sales and build lasting customer relationships. Ideally, you will have experience in the equipment industry, which would be considered a plus. A Bachelor's degree in Business Administration or a related field is required for this full-time on-site position.,
Job Description As a Technical Support Specialist at GROCKET, you will be responsible for providing technical support and troubleshooting assistance to clients to ensure customer satisfaction. Your role will involve analyzing technical issues, resolving customer queries, and maintaining detailed documentation of support interactions. Key Responsibilities - Provide technical support and troubleshooting assistance to clients - Analyze technical issues and resolve customer queries - Maintain detailed documentation of support interactions Qualifications - Technical Support and Troubleshooting skills - Strong Analytical Skills for problem-solving - Customer Support and Customer Satisfaction skills - Excellent communication and interpersonal skills - Ability to work well in a team and handle multiple tasks - Experience in the tech support industry is a plus - Bachelors degree in Computer Science, Information Technology, or a related field,
📍 Location: Remote / On-site 🕓 Employment Type: Full-Time / Part-Time 🌎 Shifts: Flexible | Covering USA & Canada Time Zones About the Role We’re looking for a customer-focused Technical Support Sales Agent to handle inbound printer support calls and outbound follow-ups with customers across the USA and Canada. If you’re skilled in troubleshooting, passionate about tech, and confident in sales conversations, this is the perfect opportunity to grow your career in a fast-paced, performance-driven environment. Key Responsibilities Handle inbound calls for computer setup, troubleshooting, driver installation, connectivity, and related issues. Conduct outbound follow-up calls to offer solutions, promote products/services, and close sales. Diagnose and resolve technical issues efficiently with clear, step-by-step guidance. Promote and sell extended warranties, service plans, ink subscriptions, and related accessories. Build trust with customers by understanding their needs and offering tailored solutions. Record customer interactions accurately in CRM systems or internal platforms. Achieve daily/weekly performance goals — including resolution time, sales conversions, and customer satisfaction. Stay updated on latest models, software, and troubleshooting methods. Ensure compliance with company policies and TCPA regulations for outbound calling in the USA. Requirements Minimum 2 years of experience in technical support or sales (preferably both). Strong knowledge of computer hardware/software and troubleshooting techniques. Excellent English communication skills (verbal & written); bilingual French is a plus. Ability to multitask, manage time effectively, and work both independently and in teams. Proficient with CRM systems, remote support tools, and call center software. Willingness to work flexible shifts aligned with USA/Canada time zones . Preferred Qualifications Experience in a call center or BPO handling US/Canada clients. Prior sales training or certification . Familiarity with remote desktop tools and troubleshooting Windows/macOS systems. Compensation & Benefits Competitive base salary + commission/incentives on sales. Paid training and continuous learning opportunities. Flexible work-from-home options (where applicable). Health and wellness benefits (per company policy). Clear growth path within technical support and sales divisions.
Company Description GROCKET is a Full Stack Marketing ecosystem based out of India. We brainstorm, innovate, and execute to provide our partners with the most effective marketing solutions for every challenge they face. Our mission is to transcend conventional boundaries and redefine excellence in marketing and advertising. We are committed to crafting high-impact strategies that elevate brand narratives and set new benchmarks in innovation and creativity. Role Description This is a full-time on-site role located in New Delhi for a Senior Technical Sales Specialist. The Senior Technical Sales Specialist will be responsible for managing and driving sales within a technical context, providing technical support, and ensuring customer satisfaction. Daily tasks include engaging with clients, understanding their needs, offering tailored technical solutions, and maintaining strong client relations. Qualifications Technical Sales and Sales skills Excellent Communication and Customer Service skills Experience in providing Technical Support Strong problem-solving and analytical abilities Ability to work independently and in a team environment Bachelor’s degree in Engineering, Business, or related fields Previous experience in a similar role is a plus
Company Description GROCKET is a Full Stack Marketing ecosystem based out of India. We brainstorm, innovate, and execute to provide our partners with the most effective marketing solutions for every challenge they face. Our mission is to transcend conventional boundaries and redefine excellence in marketing and advertising. We are committed to crafting high-impact strategies that elevate brand narratives and set new benchmarks in innovation and creativity. Role Description This is a full-time on-site role located in New Delhi for a Senior Technical Sales Specialist. The Senior Technical Sales Specialist will be responsible for managing and driving sales within a technical context, providing technical support, and ensuring customer satisfaction. Daily tasks include engaging with clients, understanding their needs, offering tailored technical solutions, and maintaining strong client relations. Qualifications Technical Sales and Sales skills Excellent Communication and Customer Service skills Experience in providing Technical Support Strong problem-solving and analytical abilities Ability to work independently and in a team environment Bachelor's degree in Engineering, Business, or related fields Previous experience in a similar role is a plus