Job
Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Amazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we Work Hard, Have Fun and Make History. As an increasing number of enterprises move their critical systems to the cloud, Amazon Web Services (India) is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Technical Consultants to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises. As a Sr. Technical Account Managers (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers innovate and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, instead, it offers you the opportunity to serve as the primary technical advisor and voice of the customer for Global Financial Services Organizations. Within the Enterprise Support team, Sr. TAMs contribute to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a Strategic or Industry expert (Financial Services), Sr. TAMs offer guidance on the entire journey of AWS services and the customers architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. Sr. TAMs actively engage at the C-level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. A day in the life You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! Every day will bring new and exciting challenges on the job while you: Act as a single point of contact to key Enterprise Support customers Make recommendations on how new AWS offerings fit in the company strategy and architecture Complete analysis and present periodic reviews of operational performance to customer Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning Champion and advocate for customer requirements within AWS (e.g. feature request) Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns Work directly with Amazon Web Service Service Team and Support Engineering team to ensure that customer issues are resolved as expediently as possible About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve. Bachelors degree with 10+ years of design / implementation / operations / consulting with distributed applications experience Hands-on to infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences Knowledge of of cloud based architecture, cloud services and experience in customer facing roles Experience in internal enterprise or external customer-facing environment as a technical lead Experience with AWS services or other cloud offerings Be mobile and travel to client locations as needed
