Senior Technical Account Manager

As a Solution Architect at Xeno, you will play a crucial role as the primary technical advisor and trusted partner for key customers. Your main responsibilities will include: - Providing end-to-end product solutioning for clients based on their goals and data landscape. - Owning the implementation journey from kickoff to go-live, followed by hypercare. - Collaborating closely with internal teams (Product, Engineering, CS) to design, test, and deploy solutions. - Understanding the client's tech ecosystem and assisting with integrations (APIs, Webhooks, Data Sources). - Translating business requirements into technical specifications and workflows. - Troubleshooting and resolving technical issues during onboarding. - Creating documentation, playbooks, and scalable processes for faster onboarding. Qualifications required for this role: - Bachelors degree in Engineering, B.Tech, or any equivalent stream. - 3-5 years of work experience in SaaS, support, implementation, or customer success. - Strong understanding of SQL, APIs (Pull, Push, Webhooks), and data management. - Clear and empathetic communicator with strong written and verbal skills. - A natural problem solver who thrives in fast-paced environments. - Comfortable with Excel, testing APIs, and basic debugging. - Process-oriented with a keen eye for detail and documentation. About Xeno: Xeno is an AI-powered customer engagement platform tailored for retailers, working with renowned brands such as Tommy Hilfiger, Calvin Klein, Jack & Jones, Levi's, Taco Bell, and Barbeque Nation. The company has experienced significant growth in the digital retail sector and expanded its reach to numerous brands over the past year. Joining Xeno means you will be at the core of Product + Client success, working with top brands across India & the Middle East. You will have a high-impact role with tons of ownership in a fast-paced, collaborative, and growth-driven culture. This high-growth environment offers complete ownership and freedom to innovate. If you are ready to help brands unlock the power of personalized marketing, reach out to Xeno at join@xeno.in to start a conversation!,