Senior Technical Account Manager

Role Overview: As a Solution Architect at Xeno, you will serve as the primary technical advisor and trusted partner for key customers. Your main responsibility will be to provide end-to-end product solutions for clients based on their goals and data landscape. You will work closely with customer stakeholders, internal engineering, and product teams to ensure clients receive maximum value from the solution and resolve technical issues promptly. From kickoff to go-live and hypercare, you will own the implementation journey. Additionally, you will be involved in designing, testing, and deploying solutions, assisting with integrations, translating business requirements into technical specifications, troubleshooting technical issues, and creating documentation and processes for faster onboarding. Key Responsibilities: - Provide end-to-end product solutioning for clients based on their goals and data landscape - Own the implementation journey from kickoff to go-live, followed by hypercare - Work closely with internal teams (Product, Engineering, CS) to design, test, and deploy solutions - Understand the client's tech ecosystem and assist with integrations (APIs, Webhooks, Data Sources) - Translate business requirements into technical specifications and workflows - Troubleshoot and resolve technical issues during onboarding - Create documentation, playbooks, and scalable processes for faster onboarding Qualifications Required: - Bachelors degree in Engineering, B.Tech, or any equivalent stream - 3-5 years of work experience in SaaS, support, implementation, or customer success - Strong understanding of SQL, APIs (Pull, Push, Webhooks), and data management - Clear and empathetic communicator with strong written and verbal skills - A natural problem solver who thrives in fast-paced environments - Comfortable with Excel, testing APIs, and basic debugging - Process-oriented with a keen eye for detail and documentation Join Xeno and be a part of a high-growth environment where you will have complete ownership and freedom to innovate. You will work with top brands across India & the Middle East, in a fast-paced, collaborative, and growth-driven culture. Don't miss the opportunity to sit at the heart of Product + Client success and help brands unlock the power of personalized marketing. Contact us at join@xeno.in to learn more about this exciting role!,