Senior Team Leader (Immigration)

As a Senior Team Leader (Counselor) for Immigration & Study Abroad, your role involves leading and managing a team of visa counselors in the Immigration and Overseas Education department. Your primary responsibilities will include: - **Team Leadership:** - Lead, manage, and mentor a team of junior counselors and visa executives. - Allocate leads, monitor performance, and ensure monthly targets are met. - Conduct regular training to keep the team updated on visa rules and procedures. - **Client Counseling:** - Provide personalized counseling to clients regarding tourist visas and study abroad options. - Guide clients on eligibility, documentation, application processes, and timelines. - Recommend suitable countries and visa types based on the client's profile and purpose. - **Visa Process Management:** - Handle complete end-to-end visa application processes for tourist and student categories. - Ensure accuracy and compliance with current immigration regulations and visa guidelines. - Liaise with embassies, consulates, and education institutions as needed. - **Documentation & Follow-up:** - Oversee document preparation and verification. - Follow up on client applications and provide timely updates. - Address and resolve client concerns or objections professionally. - **Sales & Business Development:** - Convert leads into successful enrollments/visa applications. - Identify business growth opportunities and contribute to service expansion. - Support marketing and promotional activities when required. **Key Skills & Requirements:** - Minimum 3 years of hands-on experience in tourist and study visa counseling. - In-depth knowledge of visa rules and documentation for UK, USA, Canada, Australia, and Schengen countries. - Strong leadership and team management skills. - Excellent communication, interpersonal, and customer service skills. - High attention to detail and organizational ability. - Knowledge of CRM tools and visa application portals preferred. - Bachelor's degree or higher in any discipline (preferred: immigration, international relations, or education). In addition to the job responsibilities and qualifications, you can expect competitive salary based on experience, performance-based incentives, professional growth opportunities, and training. The benefits include cell phone reimbursement and a performance bonus. The job type is full-time with a day shift schedule and the work location is in person.,