Senior Team Lead

Location: Hyderabad

Job Responsibilities

• Responsible for taking ownership and accountability of projects high complex projects
• Estimate project deadlines for key clients
• Ensure the team delivers projects as per timelines
• Responsible for ensuring the quality of work
• Responsible for completion of administrative tasks such PL, PT, Portal and GreytHR.
• Participating in meetings and training sessions, providing effective feedback and input
• Responsible for project allocation and resource management
• Involve in project review meetings/ kick off calls and prepare meeting notes
• Monitor the team on compliance to process related tasks
• Assist the Manager in preparing any reports/data pertaining to process/function
• Assist the manager in ensuring balanced utilization of team
• Take necessary corrective actions for non-compliance of process
• Mentor analysts on project related tasks for all complex/critical projects
• Prepare content for training the new hires and other skill set enhancement tasks.
• Contributing to the overall departmental goals and objectives
• Attend and participate in project review meetings and kick off calls
• Prepare training documents for key/critical clients and take training sessions
• Identify areas that need efficient methods and develop/suggest macros/scripts
• Manage a team of direct reports on process, project delivery and performance
• Ensure the direct reports meet the KPI parameters consistently throughout the year
• Maintain individual metrics/compliance reports of direct reports
• Conduct periodic performance reviews and provide feedback to direct reports
• Ensure the skillsets of direct reports scale up based on the scope of projects
• Identify and suggest career enhancement opportunities to direct reports

Specific Accountabilities

• Adhere and complete all process related tasks on time
• Effectively self-monitor project related follow up tasks (revision/changes etc.)
• Interact with senior colleagues and Research Managers
• Interact with functional teams – SP & PM and other stake holders as necessary
• Participate in team meetings
• Attend specific project meetings assigned by TLs/Trainer
• Demonstrate ownership and flexibility in handling project and process related tasks
• Adheres and completes all process related tasks on time
• Effectively displays behavior consistent with Toluna values
• Identify the training needs of Jr. Analyst, Associate Analysts and Analysts.
• Effectively self-monitors project related follow up tasks (revision/changes etc)
• Mentoring and coaching team members to scale up
• Conduct meetings to resolve project/non-project situations
• Provide quick solutions to pressing project issues
• Contributing actively in process improvement and technology initiatives
• Create back ups for key clients and ensure handoff is documented

Skills Required

• Attention to detail in quality checking
• Excellent written and oral communication skills
• Quantum, SPSS and Crunch programming skills (at least 10 years of experience)
• Strong quantitative and analytical skills
• Strong interpersonal and communication skills
• Ability to handle large and complex projects
• Market research experience
• Ability to problem solve at a short notice
• Ability to work under tight deadlines

Qualification

• Graduate in any discipline
• MBA is preferred

Experience

• 10+ years’ experience in primary or secondary Market Research domain
• Quantum, SPSS and Crunch programming skills
• Experience on working with onsite clients/stake holders.
• Experience working on high complex projects
• Proven abilities to solve the data issues by providing valuable suggestions