Senior Systems Engineer

Regency Technologies

6 - 11 years

4 - 5 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

automation data analysis linux billing agile windows open source information technology analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

At Iron Mountain we know that work, when done we'll, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

Qualifications:

Minimum 6 years Global Operations and Support Engineer experience
Support experience in Records Management Applications and Data Management Applications that deliver records, boxes, files and data management capabilities such as storing, archiving, shredding, asset transfer, permanent withdrawal, destruction, etc
Build and/or Manage the Operational process and procedures for Cloud/Web/4GL/DataCenter Application Systems that encompass key business functions in the inventory transfer, billing, reporting, pricing updates, warehouse move, location and data analysis.
Experience in Support Operations such as triaging, optimization, performance improvement, status communication and workflow redesign.
Responsible for leading the technical strategy for our underpinning infrastructure, alerting monitoring and incident resolution to optimize the MTTR targets.
Accountable for the performance and results of multiple applications
Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives and processes.
Experience in managing supporting monthly/quarterly/annual Billing Cycles that are critical for the company s ficial health.
Supporting Cloud native Applications in Google Cloud Platform (GCP) with prior experience in:
Building Automation Services and Instrumentation for the Observability Program
Implementing Application Reliability strategy for Iron Mountain Warehouse Applications
Experience in defining the log based metrics, monitors, thresholds for defining Error Budget, Service Level Objectives (SLO), SLI and creating event dashboards for cloud native Iron Mountain.
Teaming Collaboration with no blame virtue is a key differentiator.

Required Experience and Skills:

Records Center Applications and Data Management Applications that deliver records and data management capabilities such as storing, archiving, shredding, asset transfer, permanent withdrawal, etc
Application Sustainment Management Global Service Delivery.
Managing the Observability workstream sitting with Engineering/Development and SRE teams to improve availability, performance and reliability of the applications.
Managing escalations from customers, Customer Care, Global Account Management and handling triage with technical teams
Qualifying new work orders from customers that request Account Consolidation and Single Sign-On capabilities to improve the revenue from the sustainment services.
SRE Management (Site Reliability Engineering)
As Application SRE Engr, focus on the exception handler streamlining to build and support the log based metrics definition.
Understanding of the Datadog Log mgmt and Alert mgmt features to define Log based metrics, alerts and dashboards.
Support of Applications built with Google Cloud logging, Identity Access mgmt, Cloud network and Project.
Understanding of the Gitlab code repository mgmt, Roles, Projects, Groups, merge request, container registry management, reporting DevOps metrics and analytics
Managing the Data Center Applications built on Linux/Windows, Apache/Tomcat Java
Bachelors of Science in Computer Science Engineering (4 years degree) and 6+ years working experience.

Preferred skills:

Experience in DataDog, ServiceNow and Open source options Open telemetry, Grafana Mimir, Tempo, Loki, Grafana Dashboards, Prometheus and Jaeger.
Gitlab Agile - epics, features, stories, product management support, program
management, boards, reporting metrics, KPI.
Experience as SRE Engineer in defining the Application level log based business
metrics such as successful Orders, Failed Shipping notices, etc
Experience in Google Cloud Functions, Workflow, Google Kubernetes Engine (GKE).
Agile SAFe certification/ ITIL Framework experience

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