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Virtusa
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Senior Support Engineer

Senior Support Engineer

Virtusa

2 - 3 years

0 Lacs

Chennai Tamil Nadu India

Posted:2 months ago| Platform:

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Skills Required

support software itil ui servicenow jira service oracle escalation mim debugging communication

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking an experienced Software Engineer to join our team. The ideal candidate should have 2-3 years of IT experience with Application support engineer. The successful candidate will have a strong technical background, with knowledge in Process knowledge - Level 2 Production Support, ITIL knowledge, RPA tools (AutomationAnywhere, Workfusion, BluePrism, UI Pat etc.), Ticketing Tools (ServiceNow, BMC Remedy, JIRA etc.), ITRS, Autosys, Service Now, uDeploy, Banking - Investment Banking, and knowledge of Oracle - proc, function, view, cursors. The Software Engineer will be responsible for 24x7 support in all 3 shifts, weekend/holiday support, coordinating between various infra/TI teams or dev partners, quick turnaround time for solving any issue, quick escalation and handling MIM, involving ICM, sending user communications, debugging and analytical skills, and excellent communication skills. Show more Show less

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Senior Support Engineer