Senior Support Engineer

Job Description

We are seeking an experienced Software Engineer to join our team. The ideal candidate should have 2-3 years of IT experience with Application support engineer. The successful candidate will have a strong technical background, with knowledge in Process knowledge - Level 2 Production Support, ITIL knowledge, RPA tools (AutomationAnywhere, Workfusion, BluePrism, UI Pat etc.), Ticketing Tools (ServiceNow, BMC Remedy, JIRA etc.), ITRS, Autosys, Service Now, uDeploy, Banking - Investment Banking, and knowledge of Oracle - proc, function, view, cursors. The Software Engineer will be responsible for 24x7 support in all 3 shifts, weekend/holiday support, coordinating between various infra/TI teams or dev partners, quick turnaround time for solving any issue, quick escalation and handling MIM, involving ICM, sending user communications, debugging and analytical skills, and excellent communication skills. About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.