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Senior Style Associate - Bhagya Nagar - Kurnool

2 years

0 Lacs

Posted:4 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title : Senior Style AssociateDepartment : Retail StoresReports To : Store ManagerRole Summary : The Senior Style Associate leads by example, delivering exceptionalcustomer experiences, driving sales, and ensuring operationalexcellence with a customer-focused mindset and adaptability.KeyResponsibilities: Customer Focus
  • Build and maintain strong customer relationships by
understanding their preferences and providing tailored
solutions.
  • Address issues professionally and ensure customer needs are
met.
  • Gather customer feedback to improve products and services
while addressing any concerns promptly.
Sales Mastery
  • Responsible for achieving store sales targets.
  • Drive solution-based sales by understanding customer needs
and offering relevant products and services.
  • Focus on selling higher-value products to increase the
average transaction value.
  • Use upselling and cross-selling techniques to enhance
customer engagement and meet sales targets.
  • Demonstrate negotiation and objection-handling to convert
prospects into loyal customers.
Flexibility and Change Management
  • Adapt to changing customer needs and share product and
customer insight with the team.
  • Demonstrate problem-solving skills to address challenges and
manage resistance effectively.
  • Show learning agility by quickly adopting new processes or
strategies to improve sales and service.
Decision-Making
  • Utilize analytical thinking to make sound operational decisions.
  • Independently manage store operations in the absence of the
Store Manager, ensuring smooth functioning.
Store Operations Excellence
  • Prevent shrinkage by closely monitoring inventory levels and
minimizing discrepancies.
  • Assist the Store manager in managing inventory processes,
including replenishment, stock takes, and tracking product
turnover.
  • Ensure accurate inventory records and adhere to operational
guidelines to maintain efficiency.
  • Follow company policies, work processes, and enforce store
standard operating procedures (SOPs). Escalate any identified
bottlenecks.Leadership Excellence
  • Take charge of situations requiring immediate attention,
including escalated customer issues, and ensure professional
resolutions.
  • Lead by example in fostering accountability, goal-driven
performance, and ethical practices within the team.
  • Assist in training and mentoring new and existing team
members to improve their understanding of products and
services.CandidateRequirement:
  • Min HSC 2 years of retail experience/ Graduates with 2 years
of experience in retail.
  • Must be above 20 years of age and below 35 years of age.
  • Basic computer skills and microsoft office
  • Proven track record of exceeding sales targets consistently
  • Experience in providing exceptional customer service and
building strong customer relationships
  • Experience in mentoring team members
  • Experience in handling cash transactions and inventory
management
  • Proficient in POS systems and other relevant retail
technologies
  • Knowledge of visual merchandising principles
  • Positive and enthusiastic attitude
  • Excellent presentation and grooming standards
  • Flexibility and adaptability to work varied shifts
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