Senior Specialist- Basis/HANA | RCA (ECS)

You enable the world to run better at SAP by bringing out your best within a collaborative company culture. Focused on creating a workplace that values flexibility and embraces diversity, you contribute to building the foundation for tomorrow. As an Enhanced Operations Service Specialist within the SAP ECS Enhanced Operations Service (EOS) organization, you play a crucial role in safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. Your responsibilities include ensuring quality service delivery on a daily basis, tracking and achieving service KPIs and SLAs, providing quick responses during escalations, and driving initiatives to enhance operational stability. You will conduct root cause analysis for service request execution failures, define corrective action plans, and collaborate closely with various teams both within and outside Enterprise Cloud Service units. To excel in this role, you should have hands-on experience in SAP Basis, Critical Situation Handling, Project Management, and a strong technical background. Knowledge of SAP technologies such as SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise is essential. Additionally, experience with Managed/Hosting services, SAP Private Cloud, or Public Cloud Operations/Support is valuable. You are expected to possess practical knowledge in areas like System Performance Management, Backup and recovery strategies, performance tuning, high availability, disaster recovery strategy, and problem management. Professional certifications in SAP BASIS, Business Object, along with exposure to Project Management tasks including PMP and ITIL, are preferred. Cloud knowledge and excellent communication skills are crucial for success in this role. As part of the SAP Enterprise Cloud Services Delivery organization, the Enhanced Operation Service team focuses on optimizing strategic customers" end-to-end delivery and operation model during their cloud transformation journey. By offering a spectrum of cloud deployment options, including SAP's infrastructure, partners, and public cloud infrastructures, the team ensures customers receive the best solutions tailored to their needs. At SAP, inclusion, health, well-being, and flexible working models are prioritized to create a diverse and supportive workplace where everyone can thrive. The company values unique capabilities and invests in its employees to unleash their full potential. SAP is an equal opportunity workplace and an affirmative action employer committed to creating a better and more equitable world for all individuals. If you are interested in applying for a role at SAP and require accommodation or special assistance, please reach out to the Recruiting Operations Team at Careers@sap.com. Successful candidates may undergo a background verification process with an external vendor as part of the hiring process.,