2 Process Background Jobs

As an Enhanced Operations Service Specialist at SAP, you will play a key role within the SAP ECS Enhanced Operations Service (EOS) organization. Your primary responsibility will be to serve as a trusted advisor, ensuring the safeguarding and optimization of strategic customers" investments in SAP Enterprise Cloud Services. You will need to have a proven track record in SAP Basis, Critical Situation Handling, Project Management, and possess a strong technical and process background. A customer-first mindset is essential in this role. Your responsibilities will include: - Ensuring quality service delivery on a day-to-day basis and setting, tracking, and achieving ambitious service KPIs and SLAs. - Providing quick responses during escalations, taking proactive steps to prevent escalations, and driving initiatives to enhance the operation and stability of customer systems. - Conducting root cause analysis for service request execution failures and other issues, utilizing continuous improvement methodologies. - Analyzing root causes of failures in achieving KPIs, defining corrective action plans with mitigation steps, and collaborating effectively with other teams within and outside Enterprise Cloud Service units. - Introducing continuous improvement initiatives to address customer pain points and enhance service delivery, as well as process improvement initiatives for daily operational activities. - Streamlining standard operating procedures through automation enhancements and providing proactive operation services to customers with improvement plans involving all stakeholders. To be successful in this role, you should have hands-on experience in areas such as Basis, System Performance Management, Lifecycle events, SAP Project Management, Support, and Escalation Management. Knowledge of products like SAP Cloud-Connector and S4 would be advantageous. Additionally, practical knowledge of SAP technologies like SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise (ASE) is required. You should also have experience with Managed/Hosting services or SAP Private Cloud/Public Cloud Operations/Support, application security, backup and recovery strategies, performance tuning, system copies, export-import, high availability, disaster recovery strategy, and problem management/root cause analysis methodologies. Ideal candidates will hold professional certifications in SAP BASIS, Business Object, with exposure to Project Management tasks including PMP and ITIL certification. Cloud knowledge, especially experience working in Public Cloud Domains like Microsoft Azure, AWS, and GCP, is desirable. Continuous learning, analytical thinking, excellent communication, networking skills, and a strong customer service focus are essential for this role. Join the Enhanced Operation Service team at SAP, part of the SAP Enterprise Cloud Services Delivery organization, and contribute to leading and optimizing strategic customers" end-to-end delivery and operation model during their cloud transformation journey. Embrace a culture of inclusion, health, well-being, and flexible working models to ensure that everyone, regardless of background, feels included and can perform at their best. SAP is committed to creating a diverse and equitable workplace where all talents are unleashed, and everyone has the opportunity to realize their full potential.,

You enable the world to run better at SAP by bringing out your best within a collaborative company culture. Focused on creating a workplace that values flexibility and embraces diversity, you contribute to building the foundation for tomorrow. As an Enhanced Operations Service Specialist within the SAP ECS Enhanced Operations Service (EOS) organization, you play a crucial role in safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. Your responsibilities include ensuring quality service delivery on a daily basis, tracking and achieving service KPIs and SLAs, providing quick responses during escalations, and driving initiatives to enhance operational stability. You will conduct root cause analysis for service request execution failures, define corrective action plans, and collaborate closely with various teams both within and outside Enterprise Cloud Service units. To excel in this role, you should have hands-on experience in SAP Basis, Critical Situation Handling, Project Management, and a strong technical background. Knowledge of SAP technologies such as SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise is essential. Additionally, experience with Managed/Hosting services, SAP Private Cloud, or Public Cloud Operations/Support is valuable. You are expected to possess practical knowledge in areas like System Performance Management, Backup and recovery strategies, performance tuning, high availability, disaster recovery strategy, and problem management. Professional certifications in SAP BASIS, Business Object, along with exposure to Project Management tasks including PMP and ITIL, are preferred. Cloud knowledge and excellent communication skills are crucial for success in this role. As part of the SAP Enterprise Cloud Services Delivery organization, the Enhanced Operation Service team focuses on optimizing strategic customers" end-to-end delivery and operation model during their cloud transformation journey. By offering a spectrum of cloud deployment options, including SAP's infrastructure, partners, and public cloud infrastructures, the team ensures customers receive the best solutions tailored to their needs. At SAP, inclusion, health, well-being, and flexible working models are prioritized to create a diverse and supportive workplace where everyone can thrive. The company values unique capabilities and invests in its employees to unleash their full potential. SAP is an equal opportunity workplace and an affirmative action employer committed to creating a better and more equitable world for all individuals. If you are interested in applying for a role at SAP and require accommodation or special assistance, please reach out to the Recruiting Operations Team at Careers@sap.com. Successful candidates may undergo a background verification process with an external vendor as part of the hiring process.,