IT Technology Services Senior Specialist - RCA, BASIS, HANA SAP

10.0 - 14.0 years

0 Lacs

karnataka

On-site

Role Overview: As an Enhanced Operations Service Specialist at SAP, you will play a crucial role within the Enhanced Operations Service (EOS) organization. Your main responsibility will be to serve as a trusted advisor, ensuring the safeguarding and optimization of strategic customers" investments in SAP Enterprise Cloud Services. You will be part of a highly collaborative and caring team environment that values learning and development, individual contributions recognition, and offers a variety of benefit options. Key Responsibilities: - Ensure day-to-day quality service delivery and achieve ambitious service KPIs and SLAs - Provide quick responses during escalations, proactively avoid esca...

Posted 3 weeks ago

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IT Technology Services Specialist EOS Operations Specialist - SMG SAP

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As an Enhanced Operations Service Specialist at SAP, you will play a pivotal role within the SAP ECS Enhanced Operations Service (EOS) organization, acting as a trusted advisor responsible for safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. **Role Overview:** You will focus on leading and optimizing strategic customers" end-to-end delivery and operation model during their cloud transformation journey. This includes providing a spectrum of cloud deployment options for customers using SAP's infrastructure, partners, and public cloud infrastructures. **Key Responsibilities:** - Safeguard and optimize strategic customers" investments in SAP Enterpri...

Posted 2 months ago

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Senior Specialist- Basis/HANA | RCA (ECS) SAP

10.0 - 14.0 years

0 Lacs

karnataka

On-site

As an Enhanced Operations Service Specialist at SAP, your role is pivotal within the SAP ECS Enhanced Operations Service (EOS) organization. You will serve as a trusted advisor responsible for safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. Your main responsibilities will include: - Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLAs. - Quick responses during escalations, proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for customer systems. - Root Cause analysis for Service requests execution failures, and other ...

Posted 2 months ago

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Senior Specialist- Basis/HANA SAP

10.0 - 14.0 years

0 Lacs

karnataka

On-site

As an Enhanced Operations Service Specialist at SAP, you will play a key role within the SAP ECS Enhanced Operations Service (EOS) organization. Your primary responsibility will be to serve as a trusted advisor, ensuring the safeguarding and optimization of strategic customers" investments in SAP Enterprise Cloud Services. You will need to have a proven track record in SAP Basis, Critical Situation Handling, Project Management, and possess a strong technical and process background. A customer-first mindset is essential in this role. Your responsibilities will include: - Ensuring quality service delivery on a day-to-day basis and setting, tracking, and achieving ambitious service KPIs and SLA...

Posted 4 months ago

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Senior Specialist- Basis/HANA | RCA (ECS) SAP

10.0 - 14.0 years

0 Lacs

karnataka

On-site

You enable the world to run better at SAP by bringing out your best within a collaborative company culture. Focused on creating a workplace that values flexibility and embraces diversity, you contribute to building the foundation for tomorrow. As an Enhanced Operations Service Specialist within the SAP ECS Enhanced Operations Service (EOS) organization, you play a crucial role in safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. Your responsibilities include ensuring quality service delivery on a daily basis, tracking and achieving service KPIs and SLAs, providing quick responses during escalations, and driving initiatives to enhance operational s...

Posted 4 months ago

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