Senior Specialist- Basis/HANA | RCA (ECS) SAP

10.0 - 14.0 years

0 Lacs

karnataka

On-site

As an Enhanced Operations Service Specialist at SAP, your role is pivotal within the SAP ECS Enhanced Operations Service (EOS) organization. You will serve as a trusted advisor responsible for safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. Your main responsibilities will include: - Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLAs. - Quick responses during escalations, proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for customer systems. - Root Cause analysis for Service requests execution failures, and other ...

Posted 2 weeks ago

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Senior Specialist- Basis/HANA | RCA (ECS) SAP

10.0 - 14.0 years

0 Lacs

karnataka

On-site

You enable the world to run better at SAP by bringing out your best within a collaborative company culture. Focused on creating a workplace that values flexibility and embraces diversity, you contribute to building the foundation for tomorrow. As an Enhanced Operations Service Specialist within the SAP ECS Enhanced Operations Service (EOS) organization, you play a crucial role in safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. Your responsibilities include ensuring quality service delivery on a daily basis, tracking and achieving service KPIs and SLAs, providing quick responses during escalations, and driving initiatives to enhance operational s...

Posted 3 months ago

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