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You will be joining SAP, a company committed to enabling you to bring out your best. The company culture is centered around collaboration and a shared passion for helping the world run more efficiently. Every day, the focus is on laying the groundwork for the future and fostering a workplace that values diversity, flexibility, and purpose-driven work. You can expect to work in a highly collaborative and supportive team environment that prioritizes learning and development, acknowledges individual contributions, and offers a range of benefits. As an Enhanced Operations Service Specialist at SAP ECS Enhanced Operations Service (EOS) organization, you will play a crucial role as a trusted advisor, responsible for optimizing strategic customers" investments in SAP Enterprise Cloud Services. The ideal candidate for this role is an experienced SAP technology professional with expertise in SAP Basis, Critical Situation Handling, Project Management, and a strong technical and process background. A customer-centric mindset is essential for this position. Your responsibilities will include ensuring the quality service delivery on a day-to-day basis, setting and achieving ambitious service KPIs and SLAs, responding promptly during escalations, identifying opportunities for improvement, conducting root cause analysis for service request execution failures, collaborating with various teams, driving continuous improvement initiatives, and streamlining operational procedures through automation enhancements. To excel in this role, you should have hands-on experience in areas such as Basis, System Performance Management, Lifecycle events, SAP Project Management, and Support. Knowledge of products like SAP Cloud-Connector, S4, and practical experience with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise (ASE) will be advantageous. Additionally, experience with Managed/Hosting services, SAP Private Cloud, Public Cloud Operations/Support, and proficiency in areas such as application security, backup and recovery strategies, performance tuning, system copies, high availability, and disaster recovery strategies will be valuable. The ideal candidate should possess a cloud knowledge, good analytical and solution-oriented thinking, excellent communication and networking skills, experience in safeguarding customer relationships, a strong customer service focus, proficiency in the English language, and the ability to continuously acquire new knowledge proactively. Located in Bangalore, you will be part of the Enhanced Operation Service team within the SAP Enterprise Cloud Services Delivery organization. This team is dedicated to leading and optimizing strategic customers" end-to-end delivery and operation model during their cloud transformation journey, offering various cloud deployment options and infrastructure solutions. At SAP, inclusivity, health and well-being, and flexible working models are prioritized to ensure that every individual, regardless of background, feels included and can perform at their best. The company values diversity and invests in employees" development to unleash their full potential and create a more equitable world. SAP is an equal opportunity workplace and an affirmative action employer, committed to Equal Employment Opportunity and providing accessibility accommodations to applicants with disabilities. If you are interested in applying for a role at SAP or need assistance with the application process, please reach out to the Recruiting Operations Team at Careers@sap.com. Background verification with an external vendor may be required for successful candidates. Requisition ID: 424092 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.,

You enable the world to run better at SAP by bringing out your best within a collaborative company culture. Focused on creating a workplace that values flexibility and embraces diversity, you contribute to building the foundation for tomorrow. As an Enhanced Operations Service Specialist within the SAP ECS Enhanced Operations Service (EOS) organization, you play a crucial role in safeguarding and optimizing strategic customers" investments in SAP Enterprise Cloud Services. Your responsibilities include ensuring quality service delivery on a daily basis, tracking and achieving service KPIs and SLAs, providing quick responses during escalations, and driving initiatives to enhance operational stability. You will conduct root cause analysis for service request execution failures, define corrective action plans, and collaborate closely with various teams both within and outside Enterprise Cloud Service units. To excel in this role, you should have hands-on experience in SAP Basis, Critical Situation Handling, Project Management, and a strong technical background. Knowledge of SAP technologies such as SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise is essential. Additionally, experience with Managed/Hosting services, SAP Private Cloud, or Public Cloud Operations/Support is valuable. You are expected to possess practical knowledge in areas like System Performance Management, Backup and recovery strategies, performance tuning, high availability, disaster recovery strategy, and problem management. Professional certifications in SAP BASIS, Business Object, along with exposure to Project Management tasks including PMP and ITIL, are preferred. Cloud knowledge and excellent communication skills are crucial for success in this role. As part of the SAP Enterprise Cloud Services Delivery organization, the Enhanced Operation Service team focuses on optimizing strategic customers" end-to-end delivery and operation model during their cloud transformation journey. By offering a spectrum of cloud deployment options, including SAP's infrastructure, partners, and public cloud infrastructures, the team ensures customers receive the best solutions tailored to their needs. At SAP, inclusion, health, well-being, and flexible working models are prioritized to create a diverse and supportive workplace where everyone can thrive. The company values unique capabilities and invests in its employees to unleash their full potential. SAP is an equal opportunity workplace and an affirmative action employer committed to creating a better and more equitable world for all individuals. If you are interested in applying for a role at SAP and require accommodation or special assistance, please reach out to the Recruiting Operations Team at Careers@sap.com. Successful candidates may undergo a background verification process with an external vendor as part of the hiring process.,