Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Bengaluru
>
Exotel
>
Senior Solution Consultant

Senior Solution Consultant

Exotel

5 - 9 years

7 - 11 Lacs

Bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

Telecom Product engineering Architecture Bfsi GCP cxo RFQ Customer engagement RFP CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Us

Exotel is the emerging market s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa.

Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel s suite of communication APIs, Ameyo s omnichannel contact centre (merger), and Cogno AI s conversational AI platform (acquisition) over the cloud. They re a $100 million Series D funded company with $60 million in ARR.

About the Role

We are looking for a high-performing Senior Solution Consultant to lead solution design and consultative engagements for our enterprise customers. This role sits at the intersection of sales, product, and delivery, and is ideal for someone who thrives in fast-paced, cross-functional environments and has a strong grounding in customer engagement technologies.

You ll be responsible for crafting tailored solutions that blend AI, CPaaS, and CCaaS capabilities, shaping strategic proposals, and influencing business outcomes for customers across industries such as BFSI, Retail, Marketplaces etc.

5-9 Years Experience

Travel Required: Yes

Baseline Expectations

As a Senior Consultant, you are expected to lead and deepen the responsibilities outlined below, including:

Customer requirement gathering and problem-framing
Solution blueprinting and proposal creation (scope, architecture, BoM, assumptions)
RFP/RFI/RFQ response creation.
Product demonstrations and presentations
Collaboration with Sales, Product, and Engineering teams
Knowledge asset contribution (templates, documentation)

Key Responsibilities

Advanced Solutioning & Consultative Engagement

Lead technical discovery sessions to identify customer goals, use cases, and constraints.
Own the solution architecture, covering integrations, scalability, compliance, and platform capabilities.
Deliver tailored, high-impact demos and proofs of concept aligned to business KPIs and vertical needs.
Create compelling proposals and SoWs for mid-to-large enterprise deals.

Cross-Functional Collaboration

Work closely with Product, Engineering, and Delivery to ensure proposed solutions are feasible, aligned with roadmap, and deliverable on time.
Act as a key bridge between Sales and internal teams during deal pursuit and handover.

Thought Leadership & Enablement

Build client confidence through strong domain knowledge, industry context, and platform expertise.
Mentor junior consultants and actively contribute to knowledge assets, playbooks, and reusable solution frameworks.
Participate in internal training and cross-team enablement initiatives.

What You Bring

5-9 years of experience in Presales / Solution Consulting / Solution Engineering in SaaS, CPaaS, CCaaS, or enterprise tech environments.
Proven ability to lead complex solutioning conversations, influence stakeholders, and deliver consultative value in mid-to-large deal cycles.
Strong presentation and storytelling skills capable of engaging CXO-level stakeholders and technical decision-makers.
Excellent documentation and writing ability especially in proposals, SoWs, and technical architecture artefacts.

Technical & Domain Knowledge (Preferred)

Contact centre, voice/messaging platforms, cloud communications, or AI-enabled CX tools
API integrations, Postman, cloud architecture (AWS/GCP/Azure), CRM (Salesforce, HubSpot etc.)
Awareness of compliance and regulatory environments (TRAI, PCI-DSS, GDPR, etc.)

Education

Bachelor s degree in Engineering (CSE, ECE, IT); MBA is a plus

More Jobs at Exotel

Sales Development Representative

Gurugram

3 - 6 yrs

INR 6 - 9 Lacs

Customer Success Manager

Bengaluru

3 - 5 yrs

INR 13 - 14 Lacs

Sales Manager-SMB Cluster"> Sales Manager-SMB Cluster

Bengaluru

3 - 7 yrs

INR 8 - 13 Lacs

QA Engineer

Gurugram

2.0 - 5.0 yrs

INR 4 - 7 Lacs

Sales Engineer SMB"> Sales Engineer SMB

Bengaluru

1.0 - 6.0 yrs

INR 3 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Exotel

Telecommunications

Bengaluru

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Solution Consultant