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Western Union
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Senior Software Engineer

Senior Software Engineer

Western Union

5 - 10 years

25 - 30 Lacs

hyderabad pune

Posted:1 day ago| Platform:

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Skills Required

change management javascript back office customer service troubleshooting jira it operations release management financial services core banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Help establish and develop the digital banking infrastructure in the assigned region.
Be a leading resource in the regional IT operations team and support for maintenance, enhancements, and security.
Help address outages, intermittent issues, develop small enhancements, security patches, and assist in the incremental build-out of banking products.
Enhance IT support and application maintenance across the assigned region as new products are launched.
Support local regulatory reporting and product customizations and provide 24/7 support for digital bank and wallet IT operations.
Assist in triage alongside vendor resources.
Support a daily, weekly, and monthly core banking operating model to meet regional regulatory requirements and provide exceptional customer experience.
Provide mentorship and technical collaboration to other team members.
Partner across the across the organization to optimize and enhance the customer journey.
Participate and support the daily triage of any and all customer related or technical issues with the Digital Banking app or website.
Provide assistance to the internal Customer Service Representatives to drive root cause analysis, triage, and resolution of customer related issues.

Role Requirements

A minimum of 5 + years of experience in building business critical products and launching them on the market, although candidates with other relevant experience will be considered.
Experience setting up and/or running retail banking IT systems and networks.
Ability to evaluate business needs and achieve alignment among stakeholders.
Excellent verbal and written communication skills for managing both direct and indirect talent effectively.
Experience operating in a L1, L2 and / or L3 IT support model.
Direct experience with at least 1 of the following technologies:
MuleSoft, or similar API Orchestration technology
Out systems or similar low-code environment
Mambu or similar core banking technology
Familiarity with JavaScript, .NET, and Angular.
Experience with SLDC practices, procedures and code deployment processes.
Experience with code release management processes, including approvals through change boards to production code releases.
Troubleshooting of all technology including UI, integration tools, core banking platform, and all back-office systems
Experience interfacing with Customer Service Reps with customer issues and troubleshooting
Experience analyzing errors across multiple technologies, including analysis of log files to root cause issues.
Prior experience working within a ITSM organization, leveraging a tool such as Jira or ServiceNow for incident and change management.
Proven skills in driving root cause analysis and facilitating problem-solving.
Ability to communicate updates concisely to leaders at all levels.
Excellent decision-making, communication, and collaboration skills.

Benefits

Employees Provident Fund [EPF]
Gratuity Payment
Public holidays
Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
Annual Health Checkup
Hospitalization Insurance Coverage (Mediclaim)
Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
Cab Facility
Relocation Benefit

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Senior Software Engineer