Senior Software Engineer

Virtusa

5 years

0 Lacs

andhra pradesh india

Posted:1 day ago| Platform:

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Skills Required

software design summarization workflow connect strategies orchestration logic support ai aws latency security testing tuning monitoring development python javascript typescript api data

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

Design, build, and deploy GenAI solutions for contact center use cases including virtual agents, agent assist, call summarization, and workflow automation
Develop and integrate Amazon Nova–based models within Amazon Connect contact flows and agent tools
Build prompt strategies, orchestration logic, and APIs to support real-time and post-call AI experiences
Integrate GenAI services with AWS components (Lambda, Lex, Bedrock, S3, CloudWatch)
Optimize AI performance for latency, accuracy, security, and cost
Support testing, tuning, monitoring, and production rollout of GenAI capabilities

Required Qualifications

5+ years of software development experience with cloud-based applications
Hands-on experience developing GenAI or LLM-based solutions
Strong experience with AWS services and serverless architectures
Experience integrating AI capabilities with Amazon Connect or conversational platforms
Proficiency in Python, JavaScript/TypeScript, and API-based integrations

Preferred Qualifications

Experience with Amazon Nova or Amazon Bedrock–hosted models
Familiarity with Avaya contact center platforms
Knowledge of conversational AI, speech-to-text, and text-to-speech pipelines
Experience implementing responsible AI, security, and data privacy controls

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