Senior Software Engineer

Pitney Bowes (PBI)

3 - 8 years

25 - 30 Lacs

pune

Posted:Just now| Platform:

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Skills Required

service level enterprise applications analytical consulting issue resolution troubleshooting analytics monitoring auditing capacity planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Use monitoring tools to identify issues proactively; investigate and help resolve before they impact end users
Improve reliability, quality, and operability of our Salesforce.com ecosystem
Run the production environment with highest availability by effective monitoring and taking a holistic view of system health
Resolve end user issues within service level agreements and maintain agreed upon satisfaction ratings
Identify support trends that might warrant system changes, communication or education
Participate in outage management activities including outage status communication, problem detection, resolution and root cause analysis
Document tribal knowledge and help create/maintain our knowledge base
Participate in system design consulting, platform management, and capacity planning.
Coordinate and collaborate with other IT teams as needed to maintain system stability
Provide On-Call Support and Issue Resolution
Develop solutions to resolve defects and position the platform for the future
Perform Salesforce.com deployments through our DevOps tool and manual steps
Adopt the toolset and processes in place for support, delivery, and release activities; collaborate to identify and implement improvements
Comply with audit requirements

Must have:

Salesforce.com Certified Administrator
Excellent communication and collaboration skills
Analytical mindset and problem-solving aptitude
Time management and planning skills

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