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Snow Planet
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Senior Software Engineer - Java + Boomi

Senior Software Engineer - Java + Boomi

Snow Planet

3 - 8 years

5 - 10 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

automation interpersonal skills nosql monitoring tools gcp continuous improvement operations analytics product support sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

As a Sr. Software Engineer in the ETG Product Operations and Innovation Sustaining Engineering (POISE) team what you get to do in this role

Responsibilities:

As part of the ETG Product Ops Integrations team, proactively work on resolving L2/L3 support issues for Enterprise Integrations Applications.
Ensure all the Incidents and requests are tracked and addressed in a timely manner with a sense of urgency or if need to be escalated to appropriate Engineering teams
Track Key performance metrics using ETG and DT Ops dashboard (SLAs for response time, resolution time, customer satisfaction) and ensure all the SLA metrics are met
Ensure smooth communication with other teams in DT or ServiceNow on Product support needs and goals
Work closely with Engineering teams to gain understanding on the new feature releases for Integrations, so Operations Support team can handle issues from day 1 of feature release
Gather and share customer feedback or recurring support issues with Engineering teams for potential feature improvements
Provide insights and analytics on metrics, recurring issues, and prioritization of new features.
Drive continuous improvement in operational efficiency and effectiveness.

To be successful in this role you have:

7+ years of total experience in building and operationalizing enterprise-grade systems and services
Expert-level proficiency in Java or a similar OO language
Strong experience with RESTful API design, Microservices architecture, database technologies (SQL/NoSQL)
Experience working across multiple technology stacks, including:
Strong experience with Integration Platforms like Boomi, SAP PI/PO
Cloud/Containerization Platforms: Azure, AWS, GCP and Docker, Kubernetes
Data Streaming Platforms: Kafka, Flink
Web Infrastructure: API Gateways Kong, Azure APIM, Azure App Gateway
Prior experience integrating Applications with ServiceNow platform or familiarity with ServiceNow platform is preferred
Experience with monitoring tools, dashboards, and analytics
Experience with AI/ML and automation in product operations is preferred
Ability to work in a fast-paced and dynamic environment with a sense of urgency towards resolving issues and growth mindset and interest to learn and upskill
Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
Knowledge of industry best practices in product support and operations.

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Senior Software Engineer - Java + Boomi