Senior ServiceNow ITSM Consultant

Job Summary

Senior ServiceNow ITSM Consultant

Key Responsibilities

ServiceNow Implementation & Configuration

• Design, configure, and implement ServiceNow ITSM modules including

  Incident, Problem, Change, Request, CMDB, Knowledge, and Service Catalog

  .
• Customize workflows, UI policies, business rules, client scripts, and catalog items.
• Develop and maintain ServiceNow forms, tables, views, and dashboards.

Process Improvement & Consulting

• Work with stakeholders to gather requirements and translate business needs into technical solutions.
• Provide expert recommendations to optimize ITSM processes.
• Conduct workshops, demos, and training sessions for end users.

Technical Development

• Perform scripting using

  JavaScript

  on both client and server side.
• Integrate ServiceNow with third-party tools using REST/SOAP APIs.
• Manage CMDB, discovery, service mapping, and automation.

Support & Maintenance

• Troubleshoot and resolve issues related to ServiceNow ITSM modules.
• Monitor platform performance, ensure stability, and implement best practices.
• Perform regular upgrades, patching, and platform enhancements.

Required Skills & Qualifications

• 5+ years of experience in

  ServiceNow ITSM

  implementation.
• Strong understanding of ITIL processes.
• Hands-on experience with Incident, Problem, Change, Request, and CMDB.
• Expertise in ServiceNow configuration, scripting (JavaScript), workflows, and automation.
• Experience integrating ServiceNow with external applications.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills.

Preferred Skills

• ServiceNow Certified System Administrator (CSA)
• ServiceNow ITSM Implementation Specialist certification
• Experience with ITOM, Discovery, or Service Mapping
• Knowledge of ITAM, HAM/SAM, or CMDB best practices