Senior ServiceNow Developer/ Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist/ Senior ServiceNow Developer.

In this role, you will:

• Develop and Manage ServiceNow in the IAM Space: Oversee ServiceNow development and handle incident management within the Identity and Access Management (IAM) domain.

• Lead Project Development: Manage key development tasks or projects within the IAM Access Development Pod, offering technical support to ensure deliverables meet schedule and quality standards.

• Service as ServiceNow Access Pod Architect: Collaborate with product owners and other stakeholders to ensure development aligns with ServiceNow standards.

• Conduct Code Reviews: Perform thorough code reviews to maintain quality and compliance.

• Facilitate Show and Tell Sessions: Lead meetings to present development updates and gather feedback.

• Analyze and Resolve Data Issues: Understand and analyze data to identify and address any issues impacting development.

• Coordinate Code Releases: Submit code releases, create necessary change requests (CR) records, and communicate deployment needs to deploy and support teams. Support pre-deployment CAD meetings to ensure smooth deployment.

• Monitor Compliance: Ensure all development adheres to IDAM and HSBC standards, addressing any required changes.

• Identify Risks and Issues: Highlight risks, issues and concerns to the project manager promptly.

• Manage ServiceNow Pod Tasks: Oversee tasks to ensure platform upgrades do not pose risks to IAM access workflows.

• Facilitate Training: Coordinate with the general ServiceNow Pod to understand upcoming training requirements and ensure IAM Project Pod developers attend necessary training sessions.

• Environment Management: Handle environment setup, cloning, and management.

To be successful in this role, you should meet the following requirements.

• Experience in software development with at least 2+ years of experience working on Service Catalogs and Request Workflows within the ServiceNow application.
• Experience working with Business Rules, Catalog Scripts, UI Actions, UI Policies, Scheduled Jobs, Script Actions, Script Includes, REST Api’s and other scripting elements of ServiceNow.
• Knowledge of Identity and Access Management for personal and service accounts. The difference between Privileged and Non-Privileged, Human and System to System accounts.
• Advanced knowledge in Angular for Service Portal development, custom widgets and understanding of API development.
• In depth knowledge of ServiceNow’s functionality, database structure, development tools and techniques.
• Must have good exposure to Agile Scrum practices and methodology.
• ServiceNow certification (CSA, CIS-ITSM).
• Strong Core JavaScript development experience.
• Experience designing and developing process-based solutions.
• Experience documenting user case processes, system design/development and BPM workflows.
• Ability to transform Business Requirement into Business Process.
• End to End experience of ServiceNow based application design and implementation.
• Well versed with class hierarchy, Update set hierarchy, data layer, flows, UI Action /policy, deployment, Integration, SOAP Service.
• Implementation and integration experience with 3rd party platforms.
• Knowledge of linking ATF to Service Now workflows to enable automatic testing.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

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Issued by – HSBC Software Development India