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Golden Opportunities Pvt Ltd
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Senior - ServiceNow ( CSM )

Senior - ServiceNow ( CSM )

Golden Opportunities Pvt Ltd

8 - 10 years

|

20 - 25 Lacs

Posted:2 weeks ago| Platform:

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Skills Required

java kafka angular sql git servicenow csm configurations business rules acls csm script includes ui policies client scripts rest apis data exchange patterns

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title : Senior - ServiceNow ( CSM )

Location : Bangalore

Candidate Specification :

5-7 years of ServiceNow experience with strong focus on CSM.
Deep understanding of CSM business operations: case lifecycle, entitlement models, customer communities, self-service flows, and knowledge deflection.
Hands-on experience with CSM configurations: portals, Agent Workspace, knowledge workflows, communities.
Strong BA capability: process mapping, requirement gathering, story writing, customer journey design.
Proficiency in core ServiceNow development (Business Rules, Client Scripts, Script Includes, UI Policies, ACLs).
Good understanding of integrations (REST APIs, data exchange patterns).

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