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Golden Opportunities Pvt Ltd logo
Senior - ServiceNow ( CSM ) Golden Opportunities Pvt Ltd

8.0 - 10.0 years

20 - 25 Lacs

bengaluru

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Job Title : Senior - ServiceNow ( CSM ) Location : Bangalore Candidate Specification : 5-7 years of ServiceNow experience with strong focus on CSM. Deep understanding of CSM business operations: case lifecycle, entitlement models, customer communities, self-service flows, and knowledge deflection. Hands-on experience with CSM configurations: portals, Agent Workspace, knowledge workflows, communities. Strong BA capability: process mapping, requirement gathering, story writing, customer journey design. Proficiency in core ServiceNow development (Business Rules, Client Scripts, Script Includes, UI Policies, ACLs). Good understanding of integrations (REST APIs, data exchange patterns).

Posted 3 weeks ago

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