Senior Service Sales Manager (Technical)

Job Details for the mechatronics.

Position Overview:

The Senior Service Sales Manager (Technical) will play a crucial role in the service sales department for the complete cement product line, supporting our main sales/service sales teams in selling complex feeding and dosing products to the Indian and global markets. Additionally, you will support team development, share your expertise, and inspire others to maintain high-quality standards and deliver projects efficiently. Preferred Qualifications: 15-20 years of well experience & bachelors degree in engineering (mechanical, electrical & electronic, Instrumentational & control Engineering, or related field). Experience in technical sales support, proposal development, or a related field. Strong understanding of the company's products and industry applications. ¢Excellent communication and presentation skills. ¢Ability to work in a fast-paced environment, manage multiple proposals simultaneously, and meet tight deadlines. ¢Strong analytical skills for cost estimation, risk assessment, and product selection. Job Description ¢ Monitoring and controlling the planning and execution of all types of proactive, breakdown & schedule maintenance of electrical of electrical as well instrumentation equipment in the plant. ¢ ¢ Prioritizing and allocating the E&I support function inputs to the operations department. Monitoring and controlling the E&I maintenance, optimization of stores and spare cost, manpower cost, and spares inventory level. ¢ ¢ ¢ Monitoring & controlling plans to achieve optimum equipment health. Cost reduction by carrying out modifications & improvements in the process. Monitoring & controlling of E&I maintenance outsourcing, inventory banking, and vendor development with adherence to legal and internal norms. ¢ ¢ ¢ Implementation of TPM, safety & ISO system in the department. Ensuring no accidents in the plant, analysis of near misses. Monitoring and planning the execution of various capital budget jobs of E&I in the plant with strict adherence to cost and schedule. ¢ ¢ Monitoring and planning revenue & capital budget for the department. Ensuring the implementation of all the legal requirements as per the Factory and Labor Act and necessary liasoning. ¢ ¢ ¢ Contributing to ensuring the quality of the products at every stage of manufacturing. Assessing self-development needs and taking action on improvement areas identified. Assessing the performance of subordinates and providing necessary feedback for their development.

¢ Training and development needs analysis of subordinates and arranging to provide the same. ¢ ¢ Other additional assignments as entrusted by the management. Hands-on knowledge of PLC programming, SCADA systems, and electrical drawings for panel manufacturing. Key Responsibilities: 1. Proposal Preparation and Submission, ¢Analyse customer specifications and requirements to prepare detailed techno- commercial proposals. ¢Collaborate with sales and engineering teams to tailor proposals to customer requirements. ¢Ensure proposals meet all internal guidelines and customer requirements, including technical, financial, and legal aspects. ¢Develop and manage proposal documentation, including product descriptions, technical data, pricing, and delivery schedules. ¢Create accurate cost estimations for materials, labour, and other relevant project components. 2. Technical Support, ¢Provide technical expertise to the sales/service team to help answer customer questions and clarify technical aspects of proposals. ¢Work with engineering to align proposals with product specifications and feasibility. ¢Recommend appropriate products and solutions to meet customer needs, while keeping in line with company capabilities. 3. Coordination and Communication, ¢Work closely with cross-functional teams, including engineering, project management, and procurement, to gather necessary information and align on proposal requirements. ¢Coordinate with vendors and suppliers to obtain quotes and ensure accurate pricing for third-party materials and services. ¢Communicate effectively with the sales team and management on proposal status, risks, and opportunities. ¢Support customer site visits, product demonstrations, and presentations as needed. 4. Process and Documentation Management, ¢Maintain organized records of all proposal activities, including version control, approvals, and revisions. ¢Update and maintain proposal templates, costing tools, and other documentation to ensure consistency and efficiency in the proposal process. ¢Implement and adhere to standard operating procedures for proposal development, submission, and follow-up. ¢Monitor and report on proposal status, win/loss ratios, and provide input for continuous improvement initiatives in the proposal process.

¢Provide feedback from customer interactions to the product management and engineering teams for potential product improvements. ¢Regularly interact with engineering and R&D teams to remain updated on new product developments and enhancements. ¢Stay updated with industry trends, technology advancements, and competitor offerings related to the products and services in focus. ¢Participate in proposal reviews and audits to ensure proposals meet quality standards and regulatory requirements. 5. Sales Support and Follow-Up, ¢Assist the sales team in developing strategic plans for pursuing opportunities and closing deals. ¢Follow up with the sales team and customers post-proposal submission to clarify any open questions and increase the chances of success. ¢Contribute to and support marketing initiatives by providing input on competitive advantages, customer pain points, and market requirements. END