Senior Salesforce Consultant

Realfast

5 - 10 years

6 - 10 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

service delivery it services business process change management data migration project management configuration management customer service unit testing salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Leadership & Program Management

Lead end-to-end Salesforce implementations from requirements gathering to deployment and optimization
Manage project timelines & stakeholder communication to ensure successful delivery
Serve as primary client contact, proactively identifying and resolving project risks
Apply best practices to optimize team efficiency and client satisfaction
Coordinate with cross-functional teams including architects, devs, and BAs

Managed Services & Client Partnership

Provide Salesforce system support, enhancements, and optimization for clients
Conduct regular system health assessments & recommend strategic improvements
Build & maintain client relationships via proactive communication & value delivery
Identify opportunities for system evolution and business process improvements
Support client training, change management, and user adoption initiatives

Sales & Service Cloud Expertise

Design and configure comprehensive Sales Cloud solutions including lead management, opportunity tracking, and sales process automation
Implement Service Cloud solutions with case management, knowledge base, and customer service workflows
Configure and optimize standard Salesforce functionality including workflows, process builder, and approval processes
Design custom objects, fields, and page layouts to support business requirements
Create and maintain reports & dashboards for sales & service performance tracking

Required Qualifications

5+ years of hands-on Salesforce experience, including

Strong expertise in Salesforce architecture, data model, & security framework
Proficiency in Salesforce declarative tools (workflows, process builder, flow, validation rules)
Sales Cloud Consultant and Service Cloud Consultant Certifications

Translating business requirements into technical implementations

Understanding of business processes and their mapping to technical backlog
Track record of managing complex software implementation projects with experience with Agile/Scrum or similar project management frameworks
Experience with data migration and data quality management

Comfortable in working across dynamic projects and clients

Strong analytical abilities and creative approach to solving business challenges
Commitment to excellence in technical delivery & managing client experience
Excellent communication skills with ability to manage diverse stakeholder groups

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