Senior Salesforce Administrator- QC

Job Description

As the Senior Salesforce QC Administrator, you will be instrumental in driving operational efficiency and data integrity by managing Salesforce configurations, integrations, and change management processes. You will collaborate closely with various departments to understand their business needs and translate them into effective Salesforce solutions. You will serve as a subject matter expert to support individual departments. Responsibilities: Salesforce Administration: Partner with sales, service, and operations teams to understand their needs and configure Salesforce accordingly. Manage the Salesforce instance, security, permissions, and data governance. Design and implement automations and workflows to streamline business processes. Configure and maintain custom objects, fields, layouts, and reports & dashboards. Integrate Salesforce with other enterprise applications (e.g., CRM, ERP). Develop and maintain Salesforce documentation and user training materials. Analyze Salesforce data to identify trends and opportunities for improvement. Stay up to date on the latest Salesforce features and best practices. Implement effective change control procedures and documentation. Quality Control & Testing: Establish testing protocols to validate Salesforce updates before deployment. Develop automated testing scripts and manual validation processes to ensure system integrity. Conduct thorough sandbox testing and user acceptance testing (UAT) in collaboration with stakeholders. Maintain strict version control and change logs to document testing results and system modifications. Deployment & Change Management: Lead deployment efforts, ensuring that Salesforce changes move from sandbox to production with minimal disruption. Manage release cycles, including hotfixes, major updates, and system enhancements. Implement structured rollback plans to mitigate deployment risks. Maintain documentation in Azure DevOps, tracking all system changes and deployment statuses. Oversee the intake of change requests, ensuring clear documentation, prioritization, and implementation guidelines. Ensure all deployments meet compliance and security standards, adhering to best practices for data governance. Qualifications Minimum of 7 years managing complex projects in an English-based environment. Ability to work independently and manage multiple priorities. Minimum 3 years of experience as a Salesforce Administrator. Excellent analytical and problem-solving skills. Proven experience in Salesforce configuration, customization, and automation. Strong understanding of Salesforce Sandbox Environments and deployment tools Experience with Salesforce integrations. Experience with Azure DevOps or similar version control systems. Strong understanding of change management principles and methodologies.