18 Deployment Management Jobs

In this role, you will be responsible for providing first- and second-level support to global employees across multiple company sites, assisting individuals at all levels within the organization. Your primary tasks will include ensuring timely operational and technical support for personal computers, troubleshooting domestic computer hardware and software issues, and resolving service requests promptly and effectively. You will be tasked with developing accurate documentation of installation and configuration procedures for various software packages, managing the deployment of software and hardware, and maintaining an inventory of GIT clients assets. Additionally, you will create and update a knowledge base to support users, collaborate with the Cybersecurity team to secure network assets, and log all relevant information about issues in the problem management database. As part of your responsibilities, you will assist in onboarding new employees with GIT orientation to computer assets, respond to voice mails and emails daily, and develop a working knowledge of all desktop applications and OS software supported by Desktop Services. You will also be expected to troubleshoot and provide assistance in the use of all supported software, as well as undertake various duties assigned by the GIT Client Solutions Manager. To qualify for this position, you should possess an Internship/Apprenticeship degree in Computer Science or a related field, along with a minimum of 2 years of experience in Desktop and/or Helpdesk support. Proficiency in current standard desktop software, such as Microsoft Office and Windows, is required, as well as fluency in English (additional languages are a plus). Experience in working with international clients in the USA and Europe, knowledge of Microsoft Office, and familiarity with SAP would also be advantageous. Previous experience in Desktop or Help Desk support will be considered an asset.,

We are hiring a Salesforce OmniStudio Dev at Avenoir to deliver scalable solutions across diverse client projects. The role includes designing and building OmniStudio components such as FlexCards, OmniScripts, DataRaptors, and Integration Procedures. Required Candidate profile Minimum 3 years of hands-on experience with Salesforce, specific OmniStudio Experience in at least 2 successful Omnistudio proj. Strong proficiency in Omnistudio,LWC and the broader Salesforce ecosys.

The ideal candidate for this role should possess a solid understanding and knowledge of the ITIL framework and ITSM processes, including Incident Management, Problem Management, Change Management, Service Request Fulfillment, and Continuous Service Improvement. It is essential to have experience using IT Service Management tools such as ServiceNow, Remedy, and JIRA. You should have hands-on experience in change and deployment management across both non-production and production environments. Your responsibilities will include providing internal and external cloud service support, space creation, user access management, service configuration, coordination of organizational environments, and troubleshooting. Additionally, experience in SaaS platform support for HPS, Salesforce, Oracle, etc., is preferred. In this role, you will be involved in the setup, integration, and troubleshooting of environments, configuration management, and ongoing maintenance. Candidates with experience in automating functional and infrastructure health checks in non-production environments using open-source tools like Selenium will be highly valued. Knowledge of APM tools such as Dynatrace, AppDynamics, Datadog, Splunk, and SolarWinds, as well as familiarity with DevOps pipelines, tool chains, and their integration, will be beneficial. Possessing an ITIL V3 or V4 certification is considered an added advantage. Preferred skills for this position include expertise in managing non-production environments within the Infrastructure Testing domain. Apply now and be part of a dynamic team where your skills and expertise will contribute to the success of our IT operations.,

TM Softech Private Limited is a leading provider of Core Banking platforms for Co-operative Banks, Credit Societies, Credit Unions. We constantly upgrade Auto Bank with better features, modules, and technology, including Online Banking Solution, Mobile App, Internet Banking, and Business Intelligence Module. We are currently seeking a Build & Release Engineer for our Ahmedabad location. As a Build & Release Engineer, your primary responsibilities will include building and maintaining our build systems to compile source code into executable software, libraries, or other deliverables. You will manage version control systems to track, merge, and properly label code changes. Collaborating with the development team, you will plan and schedule software releases and manage configuration files and parameters for different environments to ensure the correct configurations are applied. Additionally, you will coordinate and execute deployments to various environments, including production, often working during off-peak hours to minimize user impact. It will be your responsibility to create and maintain release documentation, such as release notes, installation guides, and ensure that stakeholders are informed about the changes being deployed. You will investigate and resolve issues related to the build and release process, which may involve debugging, build failures, deployment problems, or environment inconsistencies. To qualify for this position, you should have a bachelor's degree in computer science, software engineering, or information technology. Basic knowledge of ASP.net and Oracle is required, along with a basic understanding of networking and server configurations. A minimum of 1 year of experience as a Software Engineer or Software Delivery Engineer is also necessary. Join our team at TM Softech Private Limited and contribute to a collaborative, innovative environment where your ideas can truly make a difference. We look forward to receiving your application!,

As a Middleware Administrator L1 at our Gurgaon location, you should have 2-4 years of experience along with a qualification of B.E. / B. Tech/BCA. Your role will involve various key skills essential for effective application monitoring services. You will be responsible for real-time performance monitoring to ensure application response times meet acceptable thresholds. By segmenting response times, you can quickly identify and resolve performance issues. Transaction-level monitoring will enable tracking of business-critical transactions for better visibility and control. Utilizing baseline-oriented threshold alerts, you will be able to proactively detect deviations in response times and address them promptly. Response time segmentation into network, server, and local workstation categories will help in pinpointing performance bottlenecks efficiently. Your expertise will be required for monitoring various supported applications and platforms including Oracle Forms, Oracle WebLogic Server, Oracle ADF, Mobile applications, Windows IIS, Web Cache, and many others. In addition to monitoring, your operational activities will involve application shutdown and startup, MIS report generation, load and performance monitoring, script execution for user account management, event and error log monitoring, daily health checklist compliance, and portal status and content updates. Logging and reporting system events and incidents, as well as updating SR and Incident tickets in Symphony iServe Tool, will be part of your routine tasks. You will also play a crucial role in application release management by coordinating and managing releases across environments and performing pre-deployment activities. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work schedule may involve morning shifts and rotational shifts. Your presence at the work location in person will be required to fulfill the responsibilities of this role effectively.,

You are a highly skilled Senior Dell Boomi Integration Specialist responsible for leading the design, development, and maintenance of robust integration solutions across cloud, on-premise, and hybrid environments. Your role includes extensive experience in Dell Boomi AtomSphere, EDI integrations, API Management, and Master Data Hub (MDH), with hands-on expertise in deployment, monitoring, and process optimization. Your key responsibilities involve designing, developing, and deploying end-to-end integration processes, leading B2B/EDI integration projects, managing environments and deployments, configuring API Management solutions, building data mappings and transformations, establishing monitoring and alerting systems, ensuring data governance and compliance, collaborating with cross-functional teams, and providing support and maintenance. Your qualifications should include 8-10 years of overall experience with at least 6-7 years in Dell Boomi integration, Dell Boomi Professional Developer/API Management/EDI certifications, proven ability to handle large-scale integration projects, strong analytical and problem-solving skills, and client-facing expertise. Experience integrating Salesforce and SAP platforms using Dell Boomi is essential for this role. Your required skills and expertise encompass Dell Boomi AtomSphere, MDH, and API Management, B2B/EDI Integration, Environment and Deployment Management, Security & Access Management, Monitoring & Logging, Scheduling & Queuing, Data Governance & Compliance, REST/SOAP APIs, JSON, XML, SQL, and cloud/on-premise integration. Additionally, scripting experience in JavaScript, Groovy, or Python for custom Boomi functions is beneficial.,

You will be responsible for managing the entire training translation process, including communicating with vendors, handling Purchase Order & Billing administration, and managing stakeholders. Additionally, you will provide support for various business administrative tasks within the Client Education team. Your main duties and responsibilities will include managing the purchase and invoicing process for any costs related to client training development or operational management. This involves identifying budget requirements, initiating purchase orders, reviewing and approving invoices, updating budget files, monitoring expenses related to consultant use, preparing reports and KPIs, overseeing client training deliverables" invoicing, and managing software and device distribution costs. Furthermore, you will be coordinating the translation of training material created by the client education content developer. This includes submitting translation requests through the vendor portal, informing internal stakeholders of expected translation timelines, managing and coordinating the translation vendor's activities, addressing queries and requests, escalating issues to appropriate stakeholders, identifying and communicating risks, deploying translated materials, testing translated content deployment, updating databases, creating purchase orders, and managing invoice processing for translation services. You will also be required to provide support and training for new team members, educate other functional areas and stakeholders on business admin processes, evaluate internal processes for continuous improvement, participate in cross-functional teams for improvement initiatives, and create, review, and update standard work instructions (SWI, SOP). To qualify for this position, you should have an Associate's degree or equivalent in business administration and 3-4 years of experience in a similar role. Strong organization and time-management skills, attention to detail, excellent verbal and written communication, interpersonal skills, and the ability to work independently are essential. The job may involve long periods of computer work. Please note that the Department Head may consider hiring individuals with a combination of experience and education that differs from the listed qualifications. This job description is not exhaustive, and additional requirements may be assigned. Employees are expected to adhere to company policies and SOPs at all times.,

As an ITIL Release & Deployment Management Specialist at FIS, based in Chennai/Bangalore, you will have the opportunity to work on challenging issues within the financial services and technology sector. You will be part of a dynamic team that values openness, collaboration, entrepreneurship, passion, and fun. The role involves defining technical release deployment and management processes, ensuring continual service improvement in release management, and maintaining an overview of all product versions. You will be responsible for the complete and consistent deployment of each release build, managing technical dependencies, and identifying areas for improvement in deployment processes. Your experience of 8+ years, with expertise in Release Management and deployment, will be crucial for this role. Knowledge of tools such as Jenkins, Harness, CICD, Azure, applications like OneNote, Teams, Outlook, Jira, SNOW, and build tools like Bit Bucket, SVN, GIT, GitLab, Maven, is required. Additionally, soft skills such as communication, problem-solving, adaptability, time management, collaboration, leadership, and stakeholder management are essential. Joining FIS will provide you with the opportunity to work with a leading FinTech product MNC, build a career in the core banking domain, and take on a multifaceted role with a high degree of responsibility. You will have access to professional education and personal development opportunities, making FIS the final step in your career progression. FIS is dedicated to safeguarding the privacy and security of personal information processed for client services. Our recruitment model focuses on direct sourcing, and we do not accept resumes from recruitment agencies not on our preferred supplier list. Join FIS to be part of a vibrant team and make a significant impact in the financial technology industry.,

As an ITIL Release & Deployment Management Specialist at FIS, you will play a crucial role in defining technical release deployment and management processes. You will be responsible for incorporating Continual Service Improvement into Release Management processes and maintaining an overview of all product versions in a MBP software package. Your expertise will ensure the completeness of each release build and the quality of release instructions. By managing technical/system dependencies and identifying potential improvements, you will guarantee consistent deployment across all environments. Your role will involve leading and coordinating all deployments into environments, scheduling deployments, and handling on-demand deployment requests. You will be instrumental in playbook creation, event organization, and production deployment orchestration. Your ability to drive resolution of complex triage issues and lead a team to find solutions will be key to unblocking release testing and ensuring successful deployments. To excel in this position, you should have over 8 years of experience with a strong background in Release Management and deployment. Proficiency in tools such as Jenkins, Harness, CICD, Azure, and applications like OneNote, Teams, Outlook, Jira, SNOW is essential. Experience with build tools like Bit Bucket, SVN, GIT, GitLab, Maven, and soft skills such as communication, problem-solving, adaptability, time management, collaboration, leadership, and stakeholder management will be highly valued. Joining FIS offers you the opportunity to work with a global leader in FinTech products. You will be part of a dynamic team and have the chance to build a career in the core banking domain. This role promises a multifaceted job with a high level of responsibility and diverse growth opportunities. At FIS, you can expect a supportive environment for professional education and personal development, making it the ultimate career destination for you. Privacy Statement: FIS prioritizes the privacy and security of all personal information processed to deliver services. For details on how FIS safeguards personal information online, refer to the Online Privacy Notice. Sourcing Model: FIS follows a direct sourcing model for recruitment, with minimal hiring through recruitment agencies. Resumes from agencies not on the preferred supplier list are not accepted. FIS disclaims any responsibility for fees related to resumes submitted through non-listed agencies.,

You should have 7-9+ years of experience in software build engineering, release & deployment. Your technical skills should include expertise in Embedded Linux build environment development, build root, Yocto, Cmake, custom Makefiles, Dockers, C/C++ knowledge. You must possess excellent knowledge of build tools like Yocto, buildroot, Makefile, etc., and have strong scripting skills in Bash, Perl, or similar scripting languages. Hands-on experience in building Linux-based OS images using industry standard build tools and testing based on standard test frameworks is required. Additionally, you should have in-depth knowledge about user administration and file system management activities and experience in Linux OS hardening, performance, and kernel tuning. Experience with standard software development tools/CI CD pipelines such as Git, Subversion, Docker containerized environments, and Linux commands is essential. Configuration, build, deployment, and release management skills are a must-have for this role. You should also be capable of preparing installation guide documentation. In terms of qualifications, you should hold a graduate degree in Computer Science, Electronic Engineering, or a related discipline. Your educational background combined with your extensive experience in software build engineering, release & deployment will make you a suitable candidate for this position.,

As a member of Google's Global Security and Resilience Services (GSRS) team, you will play a crucial role in ensuring the safety and security of Googlers and managing disruptive events. Your responsibilities will include developing a culture where safety, security, and resiliency are integrated into every aspect of Google, including the creative process. You will be involved in identifying, evaluating, and monitoring enterprise risks to support business activities and provide essential information to business leaders for decision-making. Collaborating with cross-functional teams, you will create innovative strategies and programs to drive sustainable effectiveness. Your role will involve managing a regional team of Google Program Managers, contract security systems consultants, project managers, security systems installers, and service teams. You will be responsible for implementing various security technologies in alignment with industry and Google GSRS Global Standards, hardware/software, or risk frameworks. Additionally, you will oversee the finance process, including invoice approval, forecasting, and budgeting. You will identify and implement process improvements for the group or organization, leveraging your business and technical understanding to drive the organization's objectives. Your ability to generate innovative ideas to solve ambiguous problems and take full ownership will be essential in this role. To be considered for this position, you should have a Bachelor's degree or equivalent practical experience, along with 7 years of experience in program or project management and people management. Preferred qualifications include PMP certification or 4 years of experience in program strategy development and execution, as well as 10 years of experience with security systems infrastructure projects and deployment management. You should also have 5 years of management experience in leading and motivating a virtual or global team, along with a track record of successfully managing multiple security systems projects and engaging resources to drive delivery and completion. Excellent communication skills are crucial for interacting with technical and non-technical groups at the director level to achieve business outcomes. Google prioritizes applicants who have the current right to work in Singapore and do not require Google's sponsorship of a visa. As an applicant, you will have the opportunity to choose your preferred working location from Singapore or Bengaluru, Karnataka, India.,

As a fresher joining our team at ACPL, you will be offered a stipend of 22K for the first six months, which will serve as a training period. Following this initial phase, the revision of stipend will be based on your performance. It is important to note that candidates are required to start immediately upon selection. ACPL is a renowned Cyber Security specialist company that assists corporates in establishing their Cyber security platform comprehensively. Our services range from selecting adaptable security tools to deploying them, and providing dedicated cybersecurity services. Founded in 1990, ACPL holds the distinction of developing India's first antivirus software, SmartDog. We excel in offering solutions and services by integrating advanced technologies from leading IT companies through strategic partnerships. Our primary focus lies in catering to challenging industry verticals such as BFSI, Manufacturing, Telecommunication, Retail, Healthcare, IT/ITES, Power, Media Education, Distribution, and more. As a $35 million company with a PAN India presence and services extending across ASIA, including a branch office in Singapore, ACPL comprises a team of 160+ highly qualified professionals holding certifications like CISSP, CISA, GICH, among others. With a dedicated customer base of 200+, ACPL has been recognized with various industry awards and certifications, including being 100% RBA Compliant and a certified Great Place to Work. The job type for this position is Full-time, Permanent, and Fresher friendly, with benefits including health insurance and Provident Fund. The work schedule involves rotational shifts, and the work location is in person. The expected start date for the position is 30/06/2025. We look forward to receiving your updated CV and acknowledgment to proceed further with the selection process.,

You should have a Bachelor's degree or higher in an engineering field (e.g. Computer Science, Computer Engineering, etc.) with 8-11 years of relevant experience in building QA teams. You must have a proven track record of working as a QA Subject Matter Expert (SME) and be experienced in implementing a range of QA projects in the areas of full-stack solutions, Data Engineering, and Data Science solutions in an agile environment. Your responsibilities will include manual and automation testing, as well as using multiple testing techniques for database, API, Performance, and web application testing in the Cloud, Acceptability testing. You should also have experience with performance testing tools and expertise in common tools used in Software Development Life Cycle (SDLC) for Requirement Management, Test Case Management, Defect Management, Software Configuration Management, Release Management, Deployment Management, and open-source automation. It would be beneficial to have knowledge of testing tools like Playwright, Cypress, Sonarcube, testing frameworks, and certifications in Testing (ISTQB) or relevant data technologies.,

You will collaborate with functional, technical, and governance teams to optimize SAP Solution Manager functionality. Utilize your deep product knowledge to identify and communicate how IT solutions enhance operational efficiency. Lead SAP Solution Manager SolMan initiatives, including developing and executing a strategic roadmap driving new functionalities and managing upgrades. Partner with governance, functional, and technical teams to improve and execute SolMan offerings effectively. Act as the product owner for Solution Manager, managing sprints backlogs and product priorities. Serve as the subject matter expert for operational execution, troubleshooting, and support, including leading and participating in projects, minor/major releases, and reviewing system-related tickets for accuracy and priority. Analyze, design, customize, and manage SAP Solution Manager implementations covering both technical usage and solution implementation. We are seeking a candidate with a Bachelor's degree and 3-5 years of experience in configuring and managing SAP Solution Manager. You should have extensive experience in configuring SAP Solution Manager functionalities, including CHARM, Focused Build, Solution Documentation, BPMON, Test Management, Template Management, and Best Practice Content. Proficiency in configuring for Requirement Management, Change and Deployment Management, Process Management, Project Management, Documentation Management, Task Management, Test Management, and Analytics is required. You should have a strong ability to design and configure SAP Solution Manager 7.2 to support the implementation of SAP S4HANA ERP solutions. Experience in deploying Focused Build for S4HANA implementation is preferred. Good knowledge of Focused Run, Focused Insights, and SAP Basis is a plus. Flexibility to handle SAP Basis activities as needed is essential for this role.,

Job Title: Customer Experience Manager Location: Noida Exp- 5 to 8 years 8 to 13 years Job Category: Customer & Employee Experience, and Service Excellence Job Description: We are seeking a highly motivated and experienced Customer Experience and Service Excellence Manager to join our team. The ideal candidate will be responsible for enhancing service and operational excellence, identifying opportunities for improvement, implementing best practices, and leading initiatives to optimize customer and employee experiences. Key Responsibilities: Customer Experience (CX): Onboard client's teams to the CX Program by conducting in-depth Customer Learning sessions, CX Maturity Assessments, and Voice of the Customer analysis. Design, conduct, and evaluate studies to identify key customer interactions that need attention or improvement, documenting requirements. Develop personas, journey maps, and other tools to lead teams through problem-solving of complex business and technical challenges that directly impact the customer experience. Analyze, quantify, and clearly articulate the value derived from program actions. Design new and innovative customer interactions and touchpoints to enhance and differentiate our customer experience. Prioritize, manage, and deliver people/process/technology initiatives that optimize the Customer Experience end-to-end and result in quantifiable CX metric improvements. Provide thought leadership on the latest CX strategies and tools and seek to constantly advance HCLs position as a leader in Digital Workplace Services. Regularly communicate progress and opportunities to all levels of the organization using engaging and informative content. Effectively influence fellow leaders and team members to gain support for the CX Program with data and persuasion. Evangelize the Customer Experience mission and vision to all levels of the organization. Service Improvement and Continuous Service Improvement (CSI): Review and recommend service level hygiene and improvement. Proactively assess operational practices across people, processes, and tools. Drive Continual Service Improvement Programs across various client and digital workplace services domains. Conduct Customer Experience/Technology Roadmap Workshops and create roadmaps to support efforts. Establish and implement industry best practices within our service delivery. Identify the need for proactive SWAT Programs. Make recommendations for tool adoption and maturity and drive implementation. Drive improvements to support end-user and customer leadership experience. Drive customer satisfaction. Foundation Services: Maturity Assessment, Benchmarking, and Best Practice Sharing: Conduct GAP/Maturity assessments and share results with action plans. Conduct predictive analysis for performance, productivity, and process improvement suggestions. Performance benchmarking with recommendations. Establish best practice guidelines and frameworks. Identify and enable learning and development opportunities. Establish 360 connect and feedback channels with internal and external customers/stakeholders. Establish business guidelines and validate new deals and renewals. Change Enablement (BCM): Understand the challenges users face adapting to new digital technologies and ways of working. Conduct workshops, interviews, surveys, focus group studies, and other engaging activities across the customers organization to collect and analyze user behavior data. Define and track adoption metrics across multiple initiatives in a program by analyzing tool usage data, monitoring end-user adoption, and devising adoption campaigns that include key learning objectives and change management activities. Implement change strategies and plans for multiple engagements that can cross-functional boundaries. Integrate change management with product management and influence successful mitigation strategies with integrating best practices, change management efforts, and interacting with key stakeholders to enable communication efforts. Practice Development: Publish best practices, case studies, white papers, and success stories. Establish an Innovation Council and identify opportunities for innovation, experience tools, and optimization. Qualifications: Overall progressive experience in Service Delivery, Operations Management, or Customer Support. Strong program management experience, including strategic planning, organization, execution, and follow-through. Strong data gathering and analytical skills which translate to action for improvement. Good presentation skills to build and share inspiring visual stories and use cases. Strong collaboration and influencing skills at all levels. Ability to adapt and change with the needs of the organization and business. Understanding of digital workplace solutions that enable collaboration, communication, and knowledge sharing. Recent experience as part of a Customer Experience organization preferred. Excellent communication skills in English. Certified or trained in Project Management (Agile Scrum Master, PMP/Prince2, CAPM, etc.). ITIL v3 or above certification. Experience in handling End User Technology Transition and Transformation Projects. Experience in delivery management and deployment of solutions.,

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: Oracle Apps Finance Functional. Experience: 3-5 Years.

Working experience of implementation, configuration of Catalyst 9800 Wireless Controller Strong Migration Experience - e.g. Aruba to Cisco, AirOS to Catalyst RF design experience - Predictive Surveys, Pre- Deployment/Post-Deployment surveys Strong Basics of WiFi 6/6E DNAC, SDA, Meraki skillset is an added advantage. Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver/No Performance/Parameter/Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projectsTimely delivery Avoid unauthorised changes No formal escalations

As the Senior Salesforce QC Administrator, you will be instrumental in driving operational efficiency and data integrity by managing Salesforce configurations, integrations, and change management processes. You will collaborate closely with various departments to understand their business needs and translate them into effective Salesforce solutions. You will serve as a subject matter expert to support individual departments. Responsibilities: Salesforce Administration: Partner with sales, service, and operations teams to understand their needs and configure Salesforce accordingly. Manage the Salesforce instance, security, permissions, and data governance. Design and implement automations and workflows to streamline business processes. Configure and maintain custom objects, fields, layouts, and reports & dashboards. Integrate Salesforce with other enterprise applications (e.g., CRM, ERP). Develop and maintain Salesforce documentation and user training materials. Analyze Salesforce data to identify trends and opportunities for improvement. Stay up to date on the latest Salesforce features and best practices. Implement effective change control procedures and documentation. Quality Control & Testing: Establish testing protocols to validate Salesforce updates before deployment. Develop automated testing scripts and manual validation processes to ensure system integrity. Conduct thorough sandbox testing and user acceptance testing (UAT) in collaboration with stakeholders. Maintain strict version control and change logs to document testing results and system modifications. Deployment & Change Management: Lead deployment efforts, ensuring that Salesforce changes move from sandbox to production with minimal disruption. Manage release cycles, including hotfixes, major updates, and system enhancements. Implement structured rollback plans to mitigate deployment risks. Maintain documentation in Azure DevOps, tracking all system changes and deployment statuses. Oversee the intake of change requests, ensuring clear documentation, prioritization, and implementation guidelines. Ensure all deployments meet compliance and security standards, adhering to best practices for data governance. Qualifications Minimum of 7 years managing complex projects in an English-based environment. Ability to work independently and manage multiple priorities. Minimum 3 years of experience as a Salesforce Administrator. Excellent analytical and problem-solving skills. Proven experience in Salesforce configuration, customization, and automation. Strong understanding of Salesforce Sandbox Environments and deployment tools Experience with Salesforce integrations. Experience with Azure DevOps or similar version control systems. Strong understanding of change management principles and methodologies.