Senior Sales Manager

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Purpose:

Lead the sales team to achieve showroom targets for Dewars Garage’s car showrooms, ensure exceptional customer experiences, and maintain high standards of brand representation. 

Key Responsibilities:

• Develop and execute sales strategies to achieve showroom targets
• Supervise, lead, motivate, and train the sales team to maximize productivity and customer satisfaction. 
• Oversee inquiry generation through local marketing, digital ads, events, and promotions aligned with OEM's brand campaigns. 
• Ensure compliance with policies, SOPs, and DMS (Dealer Management System) standards. 
• Manage KPIs, plan staff growth, review performance, and ensure high dealership profitability. 
• Handle key customer accounts, escalations, and customer relations from initial contact to post-sale support. 
• Monitor sales metrics
• Oversee showroom presentation in line with guidelines and coordinate with backend/service teams as required. 
• Ensure smooth execution of vehicle deliveries, documentation, and warranty registrations. 
• Execute sales support activities such as driving add-ons (insurance, financing, accessories) and managing customer satisfaction indices. 
• Stay updated with competition, industry trends to inform continuous improvement. 

Compensation:

Competitive fixed salary with performance-linked incentives

Person Specification – Senior Sales Manager (Dewars Garage Maruti Showrooms)

Education and Qualifications:

• Minimum Bachelor’s degree in Business, Marketing, or related field  
• Valid driver’s license required.

Experience:

• 12-15 years of experience in sales, with at least 2 years in a managerial/supervisory position; Maruti Suzuki or other automobile dealership experience would be a plus. 
• Demonstrated success in achieving or exceeding sales targets and leading sales teams. 

Skills and Competencies:

• Strong leadership, people management, and motivational skills. 
• Excellent verbal and written communication and customer service capabilities. 
• Sound knowledge of sales and customer relationship management
• Analytical mindset; proficiency with CRM systems, DMS, and Microsoft Office Suite. 
• Strategic thinking with ability to execute sales and marketing campaigns on ground. 

Personal Attributes:

• Confident, results-oriented, ethical. 
• Well presented, strong communication skills
• Proactive and adaptable, able to thrive in a fast-paced environment. 
• Passionate about automobiles and Maruti brand values. 
• Committed to superior customer service and continuous improvement. 

Dewar's Garage is proud to be an Equal Opportunity Employer with a culture that embraces diversity. We are committed to providing an environment that is free of discrimination and harassment.