Senior Sales Consultant

As a Senior Sales Consultant at ORNAZ, a leading fine jewellery D2C brand, specializing in diamond engagement rings and customizable solitaire jewellery, you will play a pivotal role in delivering exceptional customer service and driving sales at our Gurgaon store. Your primary responsibility will be to assist customers in selecting meaningful jewellery pieces, ensuring a memorable shopping experience for each visitor. Your key responsibilities will include engaging with customers by greeting them, understanding their needs, and providing personalized consultations to help them choose the perfect engagement rings or other jewellery pieces. You will be expected to achieve and exceed individual and store sales targets by effectively communicating product features, craftsmanship, and customization options to customers. It is essential for you to maintain a thorough knowledge of ORNAZ's products, materials, and services while educating customers on diamond quality, trends, and jewellery care. Additionally, you will be involved in daily store operations such as inventory management, merchandising, and maintaining visual standards to enhance the overall customer experience. In terms of customer relationship management, you will be required to follow up with customers post-purchase to ensure satisfaction, build long-term relationships, and maintain customer records and feedback for service quality enhancement. The ideal candidate for this role should have 1-2 years of retail sales experience, preferably in fine jewellery or luxury products, along with strong interpersonal and communication skills, excellent sales and negotiation abilities, attention to detail, and a customer-first mindset. A high school diploma or bachelor's degree is required for this position, with a diploma in retail management or gemology being a plus. The desired traits for this role include being professional, enthusiastic, well-groomed, and having a passion for jewellery and customer service. ORNAZ offers a competitive salary with performance-based incentives, training and career development opportunities, a dynamic, customer-focused work environment, and staff discounts on ORNAZ jewellery. If you are someone with a passion for jewellery, excellent sales skills, and a customer-centric approach, this role as a Senior Sales Consultant at ORNAZ in Gurugram, Haryana, could be the perfect fit for you.,