Senior Relationship Officer

Company Description

Utkarsh Small Finance Bank Limited (USFBL), headquartered in Varanasi, Uttar Pradesh, is dedicated to providing banking and financial services, particularly to the underserved and unserved sections of India. Established in 2016 and operational since 2017, the Bank primarily supports rural and semi-urban areas through its wide range of services. These include microfinance loans, MSME loans, housing loans, and other retail asset loans. USFBL also offers innovative digital banking solutions, such as Internet and Mobile Banking, online account opening, and a robust ATM network for smoother transactions.

Role Description

This is a full-time, on-site role based in Jaipur for a Senior Relationship Officer at Utkarsh Small Finance Bank. The primary responsibilities include managing and nurturing relationships with customers, generating business opportunities, meeting sales targets, and providing efficient customer services. The role also involves identifying clients financial needs, offering relevant banking solutions, and ensuring customer satisfaction through personalized engagement.

Qualifications

• Strong expertise in Business Relationship Management and Sales to build and grow customer and business partnerships successfully.
• Proficiency in Finance-related concepts to provide accurate and relevant financial advice and services.
• Excellent Communication and Customer Service skills to effectively address client queries and ensure a high level of customer satisfaction.
• Proven ability to meet targets and drive Sales performance in a competitive environment.
• Graduate degree in a relevant field; experience in the banking or financial services sector preferred.
• Strong interpersonal skills, problem-solving abilities, and a proactive approach to customer engagement.